Job Description:

To look after customer/field support activities by continuous interaction with customers, receiving & attending field complaints/customers, participating in tender sample testing, collection of defective products & after analysis assure timely delivery of solution, rectified product & feedback analysis report to customer so that customer satisfaction can be achieved. Creating robust relationships with customers, ensuring they are happy with the services provided & offering training to their representatives.

Key Responsibilities:
Ensure necessary customer handholding is provided
Ensure timely field upgrade of product if required
Develop cordial relationship with all customers and test labs
To ensure faulty products are repaired in time and returned
To follow-up with CSS to ensure timely delivery of repaired products
Provide technical support for application software
Listen attentively to customer, empathize with their concerns and take appropriate steps to resolve the issues effectively




To provide training to customers on our supplied products and s/w tools also assure the updating of s/w tool
As and when current product is launched, provide interim support to customers for installation
Ensure timely field trial of current products
Guide customer on how to use a product or service effectively by providing instructions, demonstrate features or suggest best practices to improve the customers experience
Getting tender sample tested/ supplied lot testing at customer end and assure successful customer clearance including sample testing of high value projects so that tender winning probability can be increased.
Updating of Service Request in ERP on regular basis and ensue timely closure of SRs as per TAT
Maintaining all service records as per ISO business process
Provide cost inputs for repair, customer visits, analysis, accessories for various products as per respective complaint/fault repairs to prepare offer.

📌 Team Member Customer Support Mumbai
🏢 Secure Meters
📍 Mumbai