DESIRED CANDIDATE PROFILE
Should have robust oral & written communication in English language
Ability to monitor calls and provide feedback with coaching advice
Ability to provide transparent guidance and direction to the associates for performance improvement.
Should be aware of quality and agent behavioral parameters
Ready to work in 24*7 shifts.
Robust team player, capability to influence the team, manage changes
Should be target oriented
ADDITIONAL REQUIREMENTS
Good knowledge of Ms. Office/Ms. Excel
JOB DESCRIPTION
Auditing for work order accuracy and data integrity
Call monitoring
Call coaching feedback for agent improvement
Call calibrations and evaluations
WORK EXPERIENCE
Preferred to have worked in outbound Sales/ Survey Process and Customer Care
Worked in processes like Dish TV, AT&T;, Spectrum and Comcast
📌 In Quality Analyst Noida
🏢 Ipacesetters Solutions
📍 Noida
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