Job Overview:
Key Responsibilities: Tele-consultant
Job Title: Tele-Consultant
Job Summary:
The Tele-Consultant plays a crucial role in connecting with potential patients, understanding their healthcare

needs, and scheduling appointments at our clinic. This position requires excellent communication skills, a

patient-centered approach, and the ability to drive appointment bookings effectively.
Key Responsibilities:
● Patient Consultation: Engage in consultative conversations to understand patients'
healthcare requirements, concerns, and preferences.
● Appointment Scheduling: Schedule appointments for potential patients, ensuring an
productive use of clinic resources and provider availability.
● Clinic Services: Provide information about the clinic's services, healthcare providers, and
procedures to address patient inquiries.
● Appointment Follow-Up: Conduct follow-up calls to ensure patients attend their scheduled
appointments and address any questions or concerns.
● Appointment Reminders: Send appointment reminders to confirmed patients to reduce
no-show rates.
● Database Management: Maintain accurate and up-to-date records of potential patients,
appointments, and interactions in the clinic's CRM system.
● Performance Targets:



Achieve and exceed performance targets related to appointment
booking and patient engagement.
● Patient Feedback: Gather feedback and suggestions from potential patients to improve
appointment booking processes and services.
● Training and Development: Participate in ongoing training and development to stay updated on clinic services

and communication techniques.

Qualifications:

High school diploma or equivalent; a degree in a relevant field is a plus.

Qualification-Any Graduate.

Interested Freshers who wants to explore skills in teleconsulting, telemarketing, or a related customer engagement

role Excellent communication and interpersonal skills.

Empathetic and patient-focused approach.

Proficiency in using phone systems and customer relationship management (CRM) software. Robust problem-solving

and persuasion skills.

Ability to maintain patient confidentiality. Conversant in Hindi, English, Marathi or Gujarati

Job Type: Full-time

Pay: ₹10,000.00 - ₹25,000.00 per month

Benefits:
Versatile schedule

Experience:
Customer Service: 1 year (Preferred)

Language:
English (Preferred)
Hindi (Preferred)
Marathi or Gujarati (Preferred)

Location:
Mumbai, Maharashtra (Required)

Work Location: In person

📌 Customer Service Tele Consultant Mumbai
🏢 Pravaayu Healthcare
📍 Mumbai