Position: F&B; Associate / Captain
Experience: 12 Years
Department: Food & Beverage
Reports To: Restaurant Manager
Job Description
We are looking for energetic and customer-focused F&B; professionals to join our restaurant team. The candidate will be responsible for delivering excellent guest service while maintaining restaurant standards and smooth day-to-day operations.
Key Responsibilities
Have thorough knowledge of food & beverage menus, ingredients, preparations, and presentation standards.
Take and process guest orders accurately through the POS system.
Serve food and beverages as per restaurant standards and ensure timely service.
Recommend menu items and suggest additional products to enhance the guest experience and drive upselling.
Anticipate guest needs and respond promptly and efficiently to requests.
Communicate orders and special instructions clearly to the kitchen team, including VIP requirements.
Set up and maintain the assigned workstation before and during service.
Ensure cleanliness, hygiene, organization,
and overall presentation of the restaurant at all times.
Check order dockets and bills for accuracy before presenting them to guests.
Process payments and assist with shift closing, including cash and card settlement.
Complete closing duties such as restocking, cleaning, and preparing closing reports.
Ensure proper functioning of service equipment and report maintenance requirements.
Follow all brand standards, SOPs, and food safety practices.
Maintain a qualified and pleasant rapport with guests and colleagues.
Assist in training and guiding junior team members when required.
Perform any other duties assigned by the Restaurant Manager.
Desired Skills
Valuable communication and interpersonal skills.
Strong guest-handling and customer-service orientation.
Knowledge of restaurant operations and POS systems.
Ability to work efficiently in a rapid-paced restaurant environment.
Positive attitude, teamwork, and attention to detail.