ServiceNow Administrator

We are looking for an experienced ServiceNow Administrator with robust hands-on expertise in platform configuration, ITSM/CSM, and stakeholder management.

Key Responsibilities
Administer and configure ServiceNow ITSM, CSM, Service Catalog, Incident, Problem, Request, and Case Management.
Configure Forms, UI Policies, Client Scripts, Business Rules, ACLs, Notifications, SLAs/OLAs, Flows, Approvals, Roles, and Assignment Rules.
Analyze requirements, troubleshoot issues, and recommend out-of-box solutions with minimal customization.
Configure Catalog Items, Record Producers, workflows, approvals, and notifications.
Support UAT, defect resolution, releases, production support, reports, and dashboards.
Collaborate with stakeholders,



Product Owners, Developers, and Architects.
Prepare functional documentation and conduct solution demonstrations.

Required Skills
2+ years of ServiceNow Administration experience.
Solid knowledge of ITSM/CSM and ServiceNow configuration.
Working knowledge of JavaScript, Flow Designer, ACLs, SLAs, Service Catalog, and integrations.
Robust troubleshooting and analytical skills.
ServiceNow CSA certification preferred.
Excellent verbal and written communication with stakeholder-facing experience.

📌 Servicenow Administrator Pune
🏢 Cybage
📍 Pune