Job Description:-

Employment Type: 1 Year Contract
Joining: Immediate Joiner / Short Notice

Roles And Responsibility:-

Key Responsibilities
Provide L1 support for Active Directory, Microsoft Entra ID and Microsoft 365 services.
Perform user account creation, modification, disablement, password resets and account unlocks.
Manage approved security group, distribution group and Microsoft 365 group memberships.
Troubleshoot basic user authentication, login, password and account-related issues.
Support Microsoft 365 licensing, MFA registration and user access issues.
Provide support for Exchange Online, Outlook, shared mailboxes, calendars and basic email-flow issues.
Troubleshoot basic Microsoft Teams and OneDrive for Business issues.
Log, update, track and close incidents and service requests within the defined SLA.
Escalate complex technical, security and configuration-related issues to L2/L3 teams.
Coordinate with Bank IT, Network,



Security and other technical teams for issue resolution.
Maintain ticket records, support documentation and operational reports.
Follow the Banks information security, access-control and change-management policies.

Required Skills and Qualifications
Working knowledge of Active Directory, Microsoft Entra ID and Microsoft 365.
Basic knowledge of Exchange Online, Outlook, Teams and OneDrive for Business.
Basic understanding of Windows OS, DNS, networking and PowerShell.
Experience working with ITSM/ticketing tools in an SLA-based workplace.
Valuable troubleshooting, communication and end-user support skills.
Banking or BFSI support experience will be preferred.
Relevant Microsoft certification will be an added advantage.

📌 Support Engineer Kolkata
🏢 Navlakha Management Services
📍 Kolkata