Owns technical design integrity for the squads build, ensuring every change is consistent with Centrica’s CSDM model, integration standards and upgrade path. This is a broad platform-architecture role rather than a domain specialism — it covers Core Platform, ITSM and SPM, where the architectural demands are generalist rather than product-specific.

Key responsibilities
Own design review and technical sign-off for all squad deliverables
Maintain alignment to Centrica’s CSDM data model and enterprise data standards
Design and govern integration patterns via Integration Hub and related APIs
Assess upgrade impact and platform performance implications of proposed changes
Mentor developers and testers on platform standards and technical best practice
Own the squad’s technical debt register and remediation plan
Represent the squad at architecture review boards and cross-squad design forums




Maintain technical documentation and design decisions for audit and handover purposes

Required skills & experience
ServiceNow Certified System Administrator (CSA)
At least one relevant Certified Implementation Specialist (CIS) qualification, e.g. CIS-ITSM
Solid enterprise platform architecture background, ideally including CMDB/CSDM design
Proven integration architecture experience (REST/SOAP, Integration Hub, MID Server)
Track record of technical design leadership on enterprise ServiceNow programmes
Ability to explain architectural trade-offs to non-technical stakeholders
Experience mentoring developers and reviewing code/configuration against platform standards

Desirable
CIS-Discovery or CIS-Event Management, as helpful cross-cover for ITOM
Experience of multi-vendor delivery models (blended Accenture/GCC/permanent teams)

📌 Servicenow Technical Architect Hyderabad
🏢 Cloud Angles Digital Transformation
📍 Hyderabad