We are looking for a Technical Support Engineer to provide technical assistance to customers and internal users, troubleshoot hardware and software issues, resolve technical queries, and ensure timely resolution of support tickets.

Key Responsibilities
Provide L1/L2 technical support through calls, email, chat, or ticketing systems.
Troubleshoot hardware, software, application, and connectivity issues.
Diagnose and resolve technical problems within defined SLA timelines.
Handle and maintain support tickets from creation to resolution.
Install, configure, and troubleshoot software and system applications.
Troubleshoot Windows OS, Microsoft Office, printers, and peripherals.
Provide basic support for LAN, Wi-Fi, VPN, TCP/IP, DNS, and DHCP issues.
Assist users with system configuration,



account access, and password-related issues.
Perform remote troubleshooting using remote support tools.
Escalate complex technical issues to L2/L3 or relevant technical teams.
Coordinate with development, network, infrastructure, and application teams when required.
Document troubleshooting steps, resolutions, and recurring issues.
Maintain knowledge base articles and technical documentation.
Follow IT support procedures, security policies, and escalation processes.
Monitor recurring technical issues and suggest possible improvements.

📌 Technical Support Engineer Nagpur
🏢 Ample Softech System
📍 Nagpur