Owns a portfolio of API and/or IoT based integrations from scoping through certification.
CORE RESPONSIBILITIES
Manage a set of integrations through certification
Attend scoping calls
Prepare accurate documentation for the specific integration
Identify and escalate when development is required to complete certification
Serve as escalation point for Support or Implementation on blockers or issues that arise
Execute certification test cases, record results, and retest after vendor fixes
Keep integration status, dates, and notes current in Jira
Maintain the ongoing communication cadence with the assigned vendor through certification
Hand off certified integrations to Implementation and Support with complete documentation
Flag scope changes or vendor non-responsiveness to the Lead early
Handle any internal cloud based issues that arise due to integrations mis-configurations, vendor issues or cloud spikes
Required Skills
technical support MysQL
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