Job Summary

We are looking for a customer-oriented and proactive Customer Support Executive to handle customer queries, order coordination, complaints, and after-sales support while ensuring customer satisfaction.

Key Responsibilities
Handle customer queries and complaints through calls, emails, and other communication channels.
Coordinate with sales, dispatch, logistics, and distribution teams to ensure timely order processing and delivery.
Maintain customer records, order details, and complaint reports.
Follow up on pending orders, deliveries, returns, and product-related issues.
Coordinate with internal departments to resolve customer concerns promptly.
Maintain regular communication with distributors, dealers, and customers.
Prepare daily reports on customer complaints, order status, and resolution timelines.




Ensure professional communication and maintain solid customer relationships.
Escalate critical issues to the concerned department for timely resolution.

Required Skills
Excellent communication and interpersonal skills.
Positive knowledge of MS Excel and MS Office.
Solid coordination, problem-solving, and follow-up skills.
Ability to handle customer complaints professionally.
Experience in Dairy/FMCG customer support will be preferred.

Preferred Candidate:(Immediadate Joiner) Candidates with experience in customer support, order management, or sales coordination in the Dairy/FMCG industry.

📌 Customer Support Executive Noida
🏢 Creamy Foods
📍 Noida