Mandatory Skills
ServiceNow Platform Architecture: Robust hands-on and architectural experience in ServiceNow enterprise implementations.
Solution Design: Ability to design end-to-end solutions, define technical roadmaps, and translate business requirements into architecture.
ServiceNow Modules: Robust expertise in ITSM and experience across multiple modules such as ITOM, CSM, SPM, or HRSD.
ServiceNow Development: Hands-on knowledge of JavaScript, ServiceNow scripting, Business Rules, Client Scripts, Script Includes, and custom application development.
Integrations and APIs: Experience with REST/SOAP APIs, IntegrationHub, and enterprise system integrations.
Platform Configuration: Experience with Flow Designer, CMDB, Service Portal/UI Builder, and platform customization.
Security and Governance: Understanding of access controls, roles, security models, platform governance, and upgrade best practices.
Technical Leadership: Experience guiding technical teams, reviewing designs, mentoring engineers, and driving technical decisions.
Customer Engagement: Ability to lead technical discussions,



understand customer requirements, and communicate solution architecture effectively.

Preferred Skills
Experience in ServiceNow pre-sales, solution consulting, and effort estimation.
Experience building or scaling a ServiceNow practice or CoE.
Experience working with ServiceNow partner teams and joint customer opportunities.
ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), or relevant Certified Implementation Specialist (CIS) credentials.
Experience with enterprise architecture patterns and complex ServiceNow implementations across multiple modules.

Ideal Candidate Profile
A robust technical architect rather than a candidate limited to administration or a single ServiceNow module.
Able to combine hands-on platform knowledge with enterprise-level solution design.
Experienced in customer-facing architecture discussions and technical decision-making.

📌 Servicenow Solution / Technical Architect Pre Sales Pune Location
🏢 Techouts
📍 Pune