1 yr experience in Quality Analysis (voice process).
Solid sales and call audit skill needed
Valuable knowledge of quality tools & reporting like Pareto & BQ management
Excellent English communication
Graduation mandatory
Required Candidate profile
Listen to call recordings, check quality, and guide agents.
Track daily performance, find mistakes, and help low-performing teams improve.
Gurugram Sec 18
Work from Office
Immediate joiner preferred