Project Role Description : Act as software detectives, provide a agile service identifying and solving issues within multiple components of critical business systems.
Minimum 7.5 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and analyzing various components of essential business systems. The role requires identifying issues swiftly and providing effective solutions to maintain seamless operations. Provide solutions to problems for their immediate team and across multiple teams.
Coordinate cross-functional efforts to enhance system performance and reliability.
Mentor junior team members to support their skilled growth and development.
Facilitate communication between stakeholders to ensure alignment on project goals and issue resolution.
Robust knowledge of infrastructure monitoring tools and techniques to detect and resolve system issues.
Experience in managing service requests and maintaining service level agreements effectively.
Familiarity with IT service management frameworks and best practices to support continuous improvement.
The candidate should have minimum 8 years of experience in Infrastructure Service Management.
A 15 years full time education is required.
📌 Application Support Engineer It Pune
🏢 Accenture
📍 Pune
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