Responsibilities:
Handle inbound and outbound customer calls.
Resolve customer queries and provide timely updates.
Coordinate with operations teams for issue resolution.
Prepare and maintain MIS reports.
Use Advanced Excel for reporting and data analysis.
Ensure high levels of customer satisfaction through effective communication.
Requirements :
Minimum 2 years of experience in Customer Support.
Preferred experience in the Logistics Industry.
Basic knowledge of logistics and operations.
Valuable communication and presentation skills.
Solid knowledge of MIS reporting.
Proficiency in Advanced Excel.
Ability to work in a quick-paced environment.