Responsibilities :
„h Handle customer queries and provide required information or resolution within the defined timelines.
„h Resolve customer escalations effectively while maintaining a skilled and empathetic approach.
„h Ensure all escalations are addressed and resolved within the defined Turnaround Time (TAT).
„h Maintain high levels of customer satisfaction and service quality.
„h Track and update the status of ongoing customer escalations in the CRM system.
„h Meet defined KPIs such as response time, resolution time, customer satisfaction and productivity metrics.
Requirements :
Customer-first mindset
Active listening skills
Patience and empathy
Valuable communication skills
Ability to work in rotational shifts, weekends, or holidays as and when required
Pay: ₹25,000.00 - ₹38,000.00 per month
Perks :
Health insurance
Work Location: In person
📌 Customer Support Executive Gurugram
🏢 Benepik Technology
📍 Gurugram
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