Operations Executive

Company: EMPENHANCE
Department: Operations
Position: Operations Executive
Experience: 1 to 3 years preferred
Employment Type: Full-Time
Work Mode: Remote

About EMPENHANCE

EMPENHANCE is an AI-enabled collaborative learning ecosystem that connects learners, educators, tutors, and industry experts through accessible, practical, and future-focused learning experiences.

Our platform brings together academic learning, professional development, practical skills and industry expertise to support continuous learning and development.

Role Overview

We are looking for a detail-oriented and proactive Operations Executive to manage and coordinate day to day operational activities at EMPENHANCE.

The individual will be responsible for maintaining operational records, monitoring ongoing activities, coordinating with internal teams, tracking task progress and ensuring that assigned processes are completed accurately and on time.

The role requires strong organisational skills, effective communication, attention to detail and the ability to manage multiple operational responsibilities.

Key Responsibilities

1. Daily Operations Management

- Coordinate and monitor daily operational activities across departments.
- Ensure assigned tasks and operational processes are completed within defined timelines.
- Maintain operational records, trackers, reports and internal documentation.
- Identify delays, process gaps and operational issues and communicate them to the concerned teams.
- Support the implementation and improvement of internal operational procedures.

2. Coordination & Communication

- Coordinate with internal departments, team members and external stakeholders.
- Follow up on pending tasks, assignments and operational requirements.
- Ensure timely communication and updates between relevant stakeholders.
- Schedule meetings, maintain meeting records and track action items.




- Support management in coordinating ongoing projects and departmental activities.

3. Data & Documentation Management

- Maintain accurate records across CRM systems, spreadsheets and internal platforms.
- Update candidate, tutor, course and other operational information wherever required.
- Monitor data accuracy and ensure records are regularly updated.
- Prepare daily, weekly and monthly operational reports.
- Maintain organised documentation for easy tracking and reference.

4. Workflow & Process Monitoring

- Track the progress of assigned tasks, projects and operational workflows.
- Monitor pending activities and ensure timely follow ups.
- Coordinate with relevant teams to resolve operational dependencies.
- Identify opportunities to improve workflow efficiency and reduce repetitive manual work.
- Ensure adherence to established internal processes and reporting requirements.

5. Recruitment & Onboarding Coordination

- Coordinate candidate communication and interview scheduling.
- Maintain candidate application records and recruitment trackers.
- Follow up with candidates and internal stakeholders regarding recruitment progress.
- Support documentation and coordination during candidate onboarding processes.
- Maintain accurate recruitment status updates across relevant systems.

6. Reporting & Management Support

- Prepare operational summaries and progress reports for management.
- Track departmental activities, pending tasks and completion status.
- Assist management with operational planning and execution.




- Highlight recurring issues and recommend practical process improvements.
- Provide administrative and coordination support for ongoing organisational initiatives.

Required Qualifications & Experience

- Bachelor's degree in Business Administration, Management, Operations, or a related discipline.
- 1 to 3 years of experience in operations, business coordination, administration or process management.
- Strong knowledge of MS Excel, Google Sheets and documentation tools.
- Familiarity with CRM systems, project management tools and workflow tracking platforms.
- Excellent written and verbal communication skills.
- Strong organisational, analytical and problem solving abilities.
- Ability to manage multiple tasks and meet deadlines.

Preferred Skills

- Experience working in an EdTech, technology or service-based organisation.
- Familiarity with CRM platforms and operational management systems.
- Ability to prepare reports, maintain databases and manage documentation.
- Strong follow up and stakeholder coordination skills.
- Ability to work independently in a remote working environment.
- A proactive approach towards identifying and resolving operational challenges.

What We Expect

- Ownership and accountability for assigned operational responsibilities.
- Accuracy and consistency in maintaining records and reports.
- Timely execution and follow-up on pending activities.
- Effective coordination across departments.
- A structured and solution oriented approach to daily operations.
- Commitment to improving operational efficiency and organisational processes.

Join EMPENHANCE and contribute to building productive, organised and scalable operational processes that support our growing learning ecosystem.

Pay: ₹19,000.00 - ₹30,000.00 per month

Benefits:

- Cell phone reimbursement
- Commuter assistance
- Work from home

Work Location: Remote

📌 Operations Executive (India)
🏢 EmpEnhance
📍 India