We are looking for a skilled and customer-focused Desktop Support Engineer to provide technical support to employees and ensure the smooth functioning of IT systems.

Job Responsibilities:

- Provide technical support for desktops, laptops, printers, and other IT peripherals.
- Install and troubleshoot Windows OS and software applications.
- Resolve hardware, software, and network connectivity issues.
- Support Microsoft Office, Outlook, and Microsoft 365.
- Manage user accounts and password resets in Active Directory.
- Troubleshoot LAN, Wi-Fi, VPN, and printer issues.
- Maintain IT assets and update support tickets.
- Assist with employee onboarding and IT equipment setup.
- Ensure timely issue resolution and escalate complex problems when required.

Must-Have Skills:

- Hands-on experience with Microsoft 365.
- Knowledge of firewall configuration and troubleshooting.




- Experience with Windows Server administration and troubleshooting.
- Strong knowledge of Windows OS, hardware, and networking.
- Positive communication and problem-solving skills.

Pay: ₹15,000.00 - ₹40,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Ability to commute/relocate:

- Sola, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

- How many years of experience do you have in Desktop Support / IT Support?
- Do you have hands-on experience with Microsoft 365 administration and troubleshooting?
- Are you experienced in troubleshooting hardware, software, LAN, Wi-Fi, and VPN issues?

Language:

- English (Required)

Work Location: In person

📌 Desktop Support Engineer (Sola)
🏢 Sapphire Software Solutions
📍 Sola