Job Summary

ole Summary

We are seeking an accomplished Senior Delivery Manager to lead large-scale delivery portfolios, ensure customer success, and drive operational excellence across multiple programs and accounts. The ideal candidate will be responsible for end-to-end service delivery, customer engagement, financial management, resource planning, risk governance, and continuous improvement while ensuring high-quality delivery aligned with business objectives.

Key Responsibilities

Delivery Leadership

- Own end-to-end delivery of multiple projects, programs, or client accounts.
- Ensure timely, quality, and cost-effective delivery of services and solutions.
- Drive delivery excellence through standardized processes, governance, and best practices.
- Monitor project health, delivery KPIs, SLAs, and customer commitments.

Stakeholder & Client Management

- Build and maintain strong relationships with clients, business leaders, and executive stakeholders.
- Act as the primary escalation point for delivery-related issues.
- Conduct regular governance reviews, steering committee meetings, and business reviews.
- Drive customer satisfaction and account growth opportunities.

People & Resource Management

- Lead and mentor delivery managers, project managers, and cross-functional teams.
- Forecast resource demand and optimize utilization across engagements.
- Drive talent development, succession planning, and employee engagement initiatives.
- Support hiring, onboarding, and workforce planning activities.

Financial & Operational Management

- Manage account P&L;, revenue, margins, budgets, and cost optimization initiatives.
- Track financial performance and ensure achievement of business targets.
- Drive productivity improvements and operational efficiencies.
- Support contract management, renewals, and commercial discussions.

Risk, Compliance & Governance

- Ensure compliance with organizational policies, regulatory requirements, and customer obligations.
- Identify, assess, and mitigate delivery risks and issues proactively.
- Drive audit readiness and governance adherence across portfolios.
- Ensure business continuity and security requirements are met.

Transformation & Continuous Improvement

- Lead digital transformation and process improvement initiatives.
- Promote Agile, DevOps, Automation, AI, and innovation practices.
- Identify opportunities for service improvement and value realization.
- Drive lessons learned and continuous service enhancement programs.

Required Qualifications

- Bachelor's degree in Engineering, Computer Science, Business Administration, or a related field.
- 15+ years of experience in IT Services, Program Management, Delivery Management, or Operations.
- Proven experience managing large delivery portfolios and strategic customer engagements.
- Strong understanding of SDLC, Agile, DevOps, Cloud, and enterprise delivery models.
- Experience managing large distributed teams across multiple geographies.
- Excellent leadership, communication, negotiation, and stakeholder management skills.
- Strong financial acumen with experience managing budgets, margins, and forecasting.

Preferred Certifications

- PMP (Project Management Professional)
- PgMP (Program Management Professional)
- PRINCE2 Practitioner
- SAFe Agilist / Scrum Certifications
- ITIL Foundation or Expert
- Lean Six Sigma Green Belt / Black Belt

Key Competencies

- Delivery Governance
- Client Relationship Management
- Program & Portfolio Management
- Financial Management (P&L;)
- Risk & Compliance Management
- Resource Planning & Workforce Management
- Customer Success
- Strategic Leadership
- Change & Transformation Management
- Business Development Support

Key Responsibilities

ole Summary

We are seeking an accomplished Senior Delivery Manager to lead large-scale delivery portfolios, ensure customer success, and drive operational excellence across multiple programs and accounts. The ideal candidate will be responsible for end-to-end service delivery, customer engagement, financial management, resource planning, risk governance, and continuous improvement while ensuring high-quality delivery aligned with business objectives.

Key Responsibilities

Delivery Leadership

- Own end-to-end delivery of multiple projects, programs, or client accounts.
- Ensure timely, quality, and cost-effective delivery of services and solutions.
- Drive delivery excellence through standardized processes, governance, and best practices.
- Monitor project health, delivery KPIs, SLAs, and customer commitments.

Stakeholder & Client Management

- Build and maintain strong relationships with clients, business leaders, and executive stakeholders.
- Act as the primary escalation point for delivery-related issues.
- Conduct regular governance reviews, steering committee meetings, and business reviews.
- Drive customer satisfaction and account growth opportunities.

People & Resource Management

- Lead and mentor delivery managers, project managers, and cross-functional teams.
- Forecast resource demand and optimize utilization across engagements.
- Drive talent development, succession planning,



and employee engagement initiatives.
- Support hiring, onboarding, and workforce planning activities.

Financial & Operational Management

- Manage account P&L;, revenue, margins, budgets, and cost optimization initiatives.
- Track financial performance and ensure achievement of business targets.
- Drive productivity improvements and operational efficiencies.
- Support contract management, renewals, and commercial discussions.

Risk, Compliance & Governance

- Ensure compliance with organizational policies, regulatory requirements, and customer obligations.
- Identify, assess, and mitigate delivery risks and issues proactively.
- Drive audit readiness and governance adherence across portfolios.
- Ensure business continuity and security requirements are met.

Transformation & Continuous Improvement

- Lead digital transformation and process improvement initiatives.
- Promote Agile, DevOps, Automation, AI, and innovation practices.
- Identify opportunities for service improvement and value realization.
- Drive lessons learned and continuous service enhancement programs.

Required Qualifications

- Bachelor's degree in Engineering, Computer Science, Business Administration, or a related field.
- 15+ years of experience in IT Services, Program Management, Delivery Management, or Operations.
- Proven experience managing large delivery portfolios and strategic customer engagements.
- Strong understanding of SDLC, Agile, DevOps, Cloud, and enterprise delivery models.
- Experience managing large distributed teams across multiple geographies.
- Excellent leadership, communication, negotiation, and stakeholder management skills.
- Strong financial acumen with experience managing budgets, margins, and forecasting.

Preferred Certifications

- PMP (Project Management Professional)
- PgMP (Program Management Professional)
- PRINCE2 Practitioner
- SAFe Agilist / Scrum Certifications
- ITIL Foundation or Expert
- Lean Six Sigma Green Belt / Black Belt

Key Competencies

- Delivery Governance
- Client Relationship Management
- Program & Portfolio Management
- Financial Management (P&L;)
- Risk & Compliance Management
- Resource Planning & Workforce Management
- Customer Success
- Strategic Leadership
- Change & Transformation Management
- Business Development Support

Skill Requirements

ole Summary

We are seeking an accomplished Senior Delivery Manager to lead large-scale delivery portfolios, ensure customer success, and drive operational excellence across multiple programs and accounts. The ideal candidate will be responsible for end-to-end service delivery, customer engagement, financial management, resource planning, risk governance, and continuous improvement while ensuring high-quality delivery aligned with business objectives.

Key Responsibilities

Delivery Leadership

- Own end-to-end delivery of multiple projects, programs, or client accounts.
- Ensure timely, quality, and cost-effective delivery of services and solutions.
- Drive delivery excellence through standardized processes, governance, and best practices.
- Monitor project health, delivery KPIs, SLAs, and customer commitments.

Stakeholder & Client Management

- Build and maintain strong relationships with clients, business leaders, and executive stakeholders.
- Act as the primary escalation point for delivery-related issues.
- Conduct regular governance reviews, steering committee meetings, and business reviews.
- Drive customer satisfaction and account growth opportunities.

People & Resource Management

- Lead and mentor delivery managers, project managers, and cross-functional teams.
- Forecast resource demand and optimize utilization across engagements.
- Drive talent development, succession planning, and employee engagement initiatives.
- Support hiring, onboarding, and workforce planning activities.

Financial & Operational Management

- Manage account P&L;, revenue, margins, budgets, and cost optimization initiatives.
- Track financial performance and ensure achievement of business targets.
- Drive productivity improvements and operational efficiencies.
- Support contract management, renewals, and commercial discussions.

Risk, Compliance & Governance

- Ensure compliance with organizational policies, regulatory requirements, and customer obligations.
- Identify, assess, and mitigate delivery risks and issues proactively.
- Drive audit readiness and governance adherence across portfolios.
- Ensure business continuity and security requirements are met.

Transformation & Continuous Improvement

- Lead digital transformation and process improvement initiatives.
- Promote Agile, DevOps, Automation, AI, and innovation practices.
- Identify opportunities for service improvement and value realization.




- Drive lessons learned and continuous service enhancement programs.

Required Qualifications

- Bachelor's degree in Engineering, Computer Science, Business Administration, or a related field.
- 15+ years of experience in IT Services, Program Management, Delivery Management, or Operations.
- Proven experience managing large delivery portfolios and strategic customer engagements.
- Strong understanding of SDLC, Agile, DevOps, Cloud, and enterprise delivery models.
- Experience managing large distributed teams across multiple geographies.
- Excellent leadership, communication, negotiation, and stakeholder management skills.
- Strong financial acumen with experience managing budgets, margins, and forecasting.

Preferred Certifications

- PMP (Project Management Professional)
- PgMP (Program Management Professional)
- PRINCE2 Practitioner
- SAFe Agilist / Scrum Certifications
- ITIL Foundation or Expert
- Lean Six Sigma Green Belt / Black Belt

Key Competencies

- Delivery Governance
- Client Relationship Management
- Program & Portfolio Management
- Financial Management (P&L;)
- Risk & Compliance Management
- Resource Planning & Workforce Management
- Customer Success
- Strategic Leadership
- Change & Transformation Management
- Business Development Support

Must Have Skill

Business Development,Portfolio Management,Service Delivery Management,Strategic Planning,Financial Management,Change Management

Valuable to Have Skill

Other Requirements

ole Summary

We are seeking an accomplished Senior Delivery Manager to lead large-scale delivery portfolios, ensure customer success, and drive operational excellence across multiple programs and accounts. The ideal candidate will be responsible for end-to-end service delivery, customer engagement, financial management, resource planning, risk governance, and continuous improvement while ensuring high-quality delivery aligned with business objectives.

Key Responsibilities

Delivery Leadership

- Own end-to-end delivery of multiple projects, programs, or client accounts.
- Ensure timely, quality, and cost-effective delivery of services and solutions.
- Drive delivery excellence through standardized processes, governance, and best practices.
- Monitor project health, delivery KPIs, SLAs, and customer commitments.

Stakeholder & Client Management

- Build and maintain strong relationships with clients, business leaders, and executive stakeholders.
- Act as the primary escalation point for delivery-related issues.
- Conduct regular governance reviews, steering committee meetings, and business reviews.
- Drive customer satisfaction and account growth opportunities.

People & Resource Management

- Lead and mentor delivery managers, project managers, and cross-functional teams.
- Forecast resource demand and optimize utilization across engagements.
- Drive talent development, succession planning, and employee engagement initiatives.
- Support hiring, onboarding, and workforce planning activities.

Financial & Operational Management

- Manage account P&L;, revenue, margins, budgets, and cost optimization initiatives.
- Track financial performance and ensure achievement of business targets.
- Drive productivity improvements and operational efficiencies.
- Support contract management, renewals, and commercial discussions.

Risk, Compliance & Governance

- Ensure compliance with organizational policies, regulatory requirements, and customer obligations.
- Identify, assess, and mitigate delivery risks and issues proactively.
- Drive audit readiness and governance adherence across portfolios.
- Ensure business continuity and security requirements are met.

Transformation & Continuous Improvement

- Lead digital transformation and process improvement initiatives.
- Promote Agile, DevOps, Automation, AI, and innovation practices.
- Identify opportunities for service improvement and value realization.
- Drive lessons learned and continuous service enhancement programs.

Required Qualifications

- Bachelor's degree in Engineering, Computer Science, Business Administration, or a related field.
- 15+ years of experience in IT Services, Program Management, Delivery Management, or Operations.
- Proven experience managing large delivery portfolios and strategic customer engagements.
- Strong understanding of SDLC, Agile, DevOps, Cloud, and enterprise delivery models.
- Experience managing large distributed teams across multiple geographies.
- Excellent leadership, communication, negotiation, and stakeholder management skills.
- Strong financial acumen with experience managing budgets, margins, and forecasting.

Preferred Certifications

- PMP (Project Management Professional)
- PgMP (Program Management Professional)
- PRINCE2 Practitioner
- SAFe Agilist / Scrum Certifications
- ITIL Foundation or Expert
- Lean Six Sigma Green Belt / Black Belt

Key Competencies

- Delivery Governance
- Client Relationship Management
- Program & Portfolio Management
- Financial Management (P&L;)
- Risk & Compliance Management
- Resource Planning & Workforce Management
- Customer Success
- Strategic Leadership
- Change & Transformation Management
- Business Development Support

📌 Service Delivery Director (Jammu and Kashmir)
🏢 HCLTech
📍 Jammu and Kashmir