Key Job Description & Responsibilities

- Patient Navigation & Onboarding: Welcome new orthopaedic patients, explain hospital procedures, and guide them through admission, pre-admission testing, and paperwork.
- Care Coordination: Schedule appointments, diagnostic imaging (X-rays, MRIs, CT scans), surgical slots, and physical therapy sessions in coordination with orthopaedic surgeons and staff.
- Communication Hub: Serve as the primary liaison between the patient, their family, and the clinical team (surgeons, nurses, physiotherapists) to ensure treatment plans are clearly understood.
- Insurance & Financial Navigation: Assist patients with insurance pre-authorizations, billing queries, and cost estimates for procedures like joint replacements or fracture treatments.
- Discharge Planning: Coordinate post-discharge care, including ordering medical equipment (crutches, braces, walkers), scheduling home health services, and setting up follow-up appointments.
- Pre-Surgical Counselling: Conduct one-on-one consultations with patients and families to discuss recommended orthopaedic procedures, expected outcomes, recovery timelines, and lifestyle adjustments.
- Anxiety & Fear Management: Help patients overcome apprehension regarding surgery, anesthesia, and post-operative pain management.
- Informed Consent Support: Ensure patients fully understand the treatment plan, potential risks, and alternative options, assisting them in making informed decisions.
- Financial & Package Counselling:



Clearly explain surgical packages, implant options, insurance coverages, out-of-pocket expenses, and payment plans.
- Rehabilitation Motivation: Counsel patients on the critical importance of post-operative physical therapy and long-term compliance to achieve optimal mobility.

Education & Qualifications

- Degree: Bachelor’s degree in Healthcare Administration, Nursing (BSN), Health Science, or a related field.
- Experience: 1–3 years of experience in a hospital setting, preferably within orthopaedics, surgical coordination, or patient relations.
- Certifications: Certified Healthcare Access Associate (CHAA) or basic nursing/medical assistant credentials are a strong plus.

Essential Skills

- Strong Communication: Ability to explain complex medical and surgical processes clearly and empathetically to patients (many of whom may be in pain or elderly).
- Organizational & Multitasking Skills: Exceptional ability to manage multiple patient schedules, medical records, and departmental workflows simultaneously.
- Empathy & Patience: High emotional intelligence to support patients dealing with chronic joint pain, mobility issues, or post-surgical anxiety.
- Technical Proficiency: Familiarity with Electronic Health Record (EHR) systems and hospital management software.

Pay: ₹20,000.00 - ₹30,000.00 per month

Perks:

- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Patient Care Coordinator (Patna)
🏢 Ashish Joint Replacement Care
📍 Patna