Front Desk Executive & Telecaller

Organization: Chate Homeopathy Clinic

Job Overview

Chate Homeopathy Clinic is looking for a confident, responsible, and patient-oriented Front Desk Executive & Telecaller to manage both front desk operations and patient communication. The role involves handling walk-in OPD patients, managing appointments, attending calls, conducting patient follow-ups, and coordinating with doctors and clinic staff.

The selected candidate will be equally responsible for managing reception activities and telecalling operations, ensuring smooth patient coordination and a positive experience throughout their interaction with the clinic.

Key Responsibilities

1. Front Desk & OPD Management

- Welcome, attend to, and assist patients visiting the clinic.
- Manage walk-in OPD patients and coordinate their consultation process.
- Schedule and manage appointments in coordination with doctors.
- Handle incoming calls and provide information regarding clinic services, appointments, doctor availability, and procedures.
- Maintain patient registration details and update records in the clinic management system.
- Manage billing activities, collect payments, and issue receipts when required.
- Coordinate with doctors and clinic staff for smooth daily operations.
- Maintain a clean, organized, and welcoming reception area.

2. Telecalling & Patient Coordination

- Make outbound calls to patients for consultation, treatment, and follow-up purposes.
- Contact patients to confirm appointments and provide timely reminders.




- Follow up with patients who have missed appointments and assist with rescheduling.
- Communicate with patients regarding scheduled follow-up visits and consultation requirements.
- Handle patient inquiries over the phone and provide appropriate information.
- Maintain regular communication with patients to ensure proper follow-up and coordination.
- Maintain accurate records of calls, patient responses, appointments, and follow-up activities.
- Listen to patient concerns and coordinate with the concerned team for appropriate assistance.
- Complete assigned daily calling and follow-up activities within the given timelines.

Qualifications

- Graduate in any discipline preferred.
- Freshers with good communication skills are welcome to apply.
- Previous experience in reception, telecalling, customer support, patient coordination, or healthcare services will be an added advantage.

Skills & Requirements

- Good verbal communication skills in Marathi, Hindi, and/or English.
- Confident in handling both face-to-face patient interactions and telephone conversations.
- Pleasant, polite, and patient-friendly personality.
- Valuable communication, listening, and interpersonal skills.
- Basic computer knowledge and data-entry skills.
- Ability to multitask and manage reception as well as calling responsibilities.
- Good organizational, follow-up, and coordination abilities.
- Responsible, punctual, and professional approach towards work.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Receptionist cum telecaller (Aurangabad)
🏢 chate's homeopathy clinic
📍 Aurangabad