We're Hiring! | Customer Support & Event Operations Intern
Join the OneLife Team!
Are you someone who enjoys interacting with people, solving problems, and being part of exciting live events? We're looking for a proactive and enthusiastic intern to join our team and help us deliver a seamless event booking experience.
Location: Navi Mumbai
Position: Customer Support & Event Operations Intern
Work Mode: On-site
Experience: Freshers / 0-1 Year
What You'll Be Doing:
- Handle customer queries through WhatsApp, phone calls, and emails.
- Assist customers with booking, payment, ticket, refund, and event-related issues.
- Help customers with QR codes, check-ins, and seating-related queries.
- Follow up on customer complaints and ensure timely resolution.
- Handle customer escalations with patience and professionalism.
- Monitor bookings, cancellations, payments, and customer requests.
- Coordinate with Event, Sales, Finance, and Tech teams.
- Assist with event-day operations and on-ground coordination.
- Maintain records of customer complaints, refunds, and resolutions.
- Prepare basic MIS reports using Excel or Google Sheets.
Who Can Apply?
- Freshers who are eager to learn and take responsibility.
- Good verbal and written communication skills.
- Comfortable interacting with customers over phone and WhatsApp.
- Strong problem-solving and coordination abilities.
- Basic knowledge of MS Excel / Google Sheets.
- Willingness to work during event days, including weekends when required.
- Prior experience in customer support, event management, or ticketing is a plus.
What You'll Gain:
- Hands-on experience in the event and ticketing industry.
- Exposure to real-world customer support and operations.
- Prospect to work with multiple teams.
- Learn how live events and event-booking platforms operate.
Interested in Joining Us?
Send your CV/Resume along with a short introduction.
Please mention:
- Your current location
- Your educational background
- Any relevant experience
- Your expected stipend
Apply via DM or share your resume with us.
Be a part of OneLife and help us create memorable event experiences!