1. JOB PURPOSE To achieve assigned vehicle sales targets by generating and converting customer enquiries, understanding customer requirements, demonstrating MG products, conducting test drives, managing the complete sales process and delivering an exceptional customer experience from enquiry to vehicle delivery. The Sales Consultant will act as the primary customer interface for MG Motor, ensuring professional engagement, accurate product communication, timely follow-up and achievement of business and customer satisfaction targets. 2. KEY RESPONSIBILITIES A. Lead Generation & Enquiry Management • Generate sales enquiries through walk-ins, digital leads, referrals, tele-calling, campaigns and other approved sources. • Attend to every assigned enquiry promptly and professionally. • Understand customer requirements, budget, preferred model, variant and usage. • Maintain accurate enquiry details in the CRM/Dealer Management System. • Categorise and prioritise leads based on buying potential. • Ensure no enquiry remains unattended or without a scheduled follow-up. B. Customer Handling & Need Analysis • Welcome customers professionally at the showroom. • Build rapport and understand customer expectations. • Conduct structured need analysis before recommending a vehicle. • Explain relevant MG models, variants, features, specifications and benefits. • Present the vehicle based on customer requirements rather than merely focusing on price. C. Product Presentation & Demonstration • Conduct professional vehicle walk-around demonstrations. • Explain key product features, technology, safety, comfort and convenience features. • Explain variant-wise differences clearly. • Keep updated with new model launches, product updates, schemes and competitor products. • Never provide inaccurate or unauthorised information to customers. D. Test Drive Management • Offer test drives to eligible and interested customers. • Explain vehicle controls and safety instructions before the test drive. • Ensure test-drive documentation and process compliance. • Record test-drive details in the prescribed system. • Follow up immediately after the test drive and identify the customer's purchase intent. E.



Sales Conversion • Prepare quotations and commercial proposals accurately. • Explain pricing, offers, exchange benefits, finance options and applicable schemes. • Handle customer objections professionally. • Negotiate within the approved company guidelines. • Coordinate with Sales Manager for approvals wherever required. • Convert qualified enquiries into bookings and retail deliveries. F. Finance, Insurance & Allied Business • Coordinate with Finance & Insurance teams to provide suitable options to customers. • Explain available finance and insurance products accurately. • Support achievement of approved Finance, Insurance, Accessories and other allied-business penetration targets. • Ensure all commitments made to customers are authorised and documented. G. Booking to Delivery • Ensure all booking documentation is complete and accurate. • Coordinate with Sales Administration, Finance, Insurance, Accessories and Delivery teams. • Keep customers informed about vehicle allocation and delivery status. • Conduct a professional vehicle delivery experience. • Explain basic vehicle features and relevant documentation at delivery. • Ensure customer feedback is captured after delivery. H. Customer Relationship Management • Maintain regular contact with prospects and customers. • Follow up with customers who have not yet purchased. • Develop referral opportunities from existing customers. • Maintain customer relationships for repeat and referral business. • Support customer satisfaction and CSI/NPS objectives. I. CRM & MIS Discipline • Update every enquiry, follow-up, test drive, quotation, booking and lost-sale reason in the CRM/DMS. • Maintain accurate daily sales activity records. • Submit daily/weekly reports as required. • Ensure there are no fictitious, duplicate or manipulated entries.



• Maintain complete documentation as per company SOP. 3. DAILY ACTIVITY EXPECTATIONS Activity Expected Discipline New enquiry response Immediate / as per CRM TAT Follow-up Customer meetings Test drives Quotations CRM updates Lost enquiry reason Daily as per lead stage Maximum conversion focus Maximum eligible opportunities Same day wherever possible 100% Mandatory Booking documentation 100% accuracy Customer feedback Daily MIS Mandatory As per Sales Manager requirement 4. QUALIFICATION & EXPERIENCE Education: • Graduate preferred. • Automobile / Sales / Marketing qualification will be an advantage. Experience: • 1–3 years of experience in automobile retail sales preferred. • Candidates from automobile dealerships, consumer durables, banking, telecom, real estate or other target-oriented sales environments may be considered. • Freshers with strong communication, customer-handling skills and sales orientation may also be considered. 5. REQUIRED COMPETENCIES Customer Orientation • Strong customer service mindset. • Ability to understand customer needs. • Professional communication and presentation. Sales Orientation • Target driven. • Solid follow-up discipline. • Negotiation and objection-handling skills. • Ability to close sales. Product Knowledge • Ability to learn and explain automobile products. • Awareness of competitor products and market trends. Technology & Process Discipline • Basic computer knowledge. • Ability to use CRM/DMS systems. • Accurate documentation and reporting. Behavioural Competencies • Integrity • Ownership • Positive attitude • Teamwork • Resilience • Result orientation • Learning agility • Professional grooming 6. SALES CONSULTANT – CUSTOMER JOURNEY Lead Generation → Enquiry → Need Analysis → Product Presentation → Test Drive → Quotation → Objection Handling → Finance/Insurance/Accessories → Booking → Vehicle Allocation → Delivery → Customer Feedback → Referral The Sales Consultant is responsible for maintaining ownership of the customer journey and coordinating with internal departments wherever required.

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Car Sales Executive (Worli)
🏢 Gautam Modi Group
📍 Worli