Job Summary
Support Specialist-
Role Summary
Provide specialist-level Siemens PLM/CAD support for complex incidents, recurring problems, release defects, OEM/vendor coordination, and global 3rd-level support interfaces. Support certification, rollout, and operational stability through strong RCA and knowledge management.
Key Responsibilities
- Own complex Siemens PLM/CAD incidents and recurring problem analysis through ticket, log, trace, monitoring, and installation evidence.
- Coordinate with application owners, testers, packaging, infrastructure, service desk, and vendor/OEM teams for resolution and permanent fix recommendations.
- Support release certification and rollout phases including package acceptance, readiness checks, evidence capture, and release-weekend support.
- Create RCA inputs, workaround designs, known-error articles, and L1/L2 enablement material.
- Contribute to stability reviews, trend analysis, service improvement, and governance reporting.
Generic Skills / Transferable Capability
- Advanced incident/problem management
- Log analysis, RCA, evidence collection, and knowledge management
- Endpoint/application support and packaging awareness
- ServiceNow or comparable ITSM tooling
- Scripting basics and monitoring tool awareness
- ITIL Foundation/Practitioner preferred
Customer-Specific Knowledge Areas
- Smaragd Engineering Client, Siemens NX, Teamcenter Enterprise support knowledge
- Siemens customized PLM/CAD application certification and packaging handshakes
- RDC/GEW and Citrix/remote CAD issue awareness
- Customer lab/tester/application owner support model
- Customer-specific installation validation and release evidence needs
Key Responsibilities
- Own complex Siemens PLM/CAD incidents and recurring problem analysis through ticket, log, trace, monitoring, and installation evidence.
- Coordinate with application owners, testers, packaging, infrastructure, service desk, and vendor/OEM teams for resolution and permanent fix recommendations.
- Support release certification and rollout phases including package acceptance, readiness checks, evidence capture, and release-weekend support.
- Create RCA inputs, workaround designs, known-error articles, and L1/L2 enablement material.
- Contribute to stability reviews, trend analysis, service improvement, and governance reporting.
Skill Requirements
Generic Skills / Transferable Capability
- Advanced incident/problem management
- Log analysis, RCA, evidence collection, and knowledge management
- Endpoint/application support and packaging awareness
- ServiceNow or comparable ITSM tooling
- Scripting basics and monitoring tool awareness
- ITIL Foundation/Practitioner preferred
Customer-Specific Knowledge Areas
- Smaragd Engineering Client, Siemens NX, Teamcenter Enterprise support knowledge
- Siemens customized PLM/CAD application certification and packaging handshakes
- RDC/GEW and Citrix/remote CAD issue awareness
- Customer lab/tester/application owner support model
- Customer-specific installation validation and release evidence needs
Must Have Skill
Siemens PLM
Valuable to Have Skill
Other Requirements
1. Relevant Certifications In Siemens Plm Solutions Or Related Technologies Are Optional But Valuable.
📌 Senior Technical Lead - Siemens PLM (India)
🏢 HCLTech
📍 India