Key Responsibilities:

- Answer inbound calls from patients, healthcare professionals, and customers, offering medical advice on products and services.
- Provide accurate information on healthcare products, treatments, and guidelines.
- Address customer concerns related to medications, side effects, and proper usage.
- Maintain confidentiality of patient and client information according to regulatory guidelines.
- Follow up with customers as needed to ensure they have the correct understanding of medical guidance.
- Document calls, customer interactions, and medical advice provided.

Skills & Requirements:

- Communication Skills: Excellent verbal and written communication, with the ability to explain complex medical concepts in an easy-to-understand manner.




- Empathy & Patience: Ability to listen actively and provide compassionate care over the phone.
- Computer Skills: Proficiency with computer systems, CRM software, and Microsoft Office Suite.
- Qualification: 12th Pass or PUC
- Language proficiency: English, Marathi, Hindi, Marwari, Kashmiri, Odiya
- Experience: Experience in customer service or healthcare advisory roles is preferred but not mandatory.

Pay: From ₹18,000.00 per month

Advantages:

- Provident Fund

Work Location: In person

📌 inbound medical advisor (Mumbai)
🏢 Prime Teleservices
📍 Mumbai