Job Summary

- Proficient in managing Citrix XenApp and XenDesktop 6.x & 7.x solutions.
- Good Understanding of Citrix Provisioning Services PVS.
- How to install and upgrade PVS Servers, what is PVS boot process, and what services are required for PVS boot.
- Citrix Provisioning: How to update a vDisk – Versioning Method.
- Good working knowledge of Active Directory, DNS, DHCP and WINS
- Must have an extensive working experience with Citrix Provisioning Services 6.x & 7.x (PVS or MCS) in a VDI environment.
- Working experience with VDI solutions in multi-domain Active directory forest workplace.
- Configuring and Managing Citrix Storefronts.
- Assigning & allocation of VDI to end users as per requirement
- Should be well verse with troubleshooting
- Working with Hyper V - Windows Patch Management in VDI environment.
- Managing NetScaler products(Basic knowledge of Citrix Netscaler)
- Citrix Product upgradation and Migration tasks including hotfix management.
- MS Patches deployment using WSUS or BigFix or SCCM.
- Problem and Change Management (Service Now) and SLAs
- Must have experience in creating and maintaining SOPs to run offshore operations.




- Person should be working as an Individual Contributor helping the team to setup Citrix Environment with Best Practices.

Key Responsibilities

- Experience in handling Escalated issues including coordination with multiple teams and vendor.
- (1.) To adhere to quality standards, regulatory requirements and company policies
- (2.) To provide support for on call escalations and doing incident & problem management
- (3.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team
- (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Skill Requirements

- 8+ Years of experience in Citrix Administration with both XenApp and XenDesktop with multiple sites and farms.
- Bachelor’s degree in Computer Science or Information Technology or a related discipline
- Open with 24/7 shift and good communication skills.
- Coming from a Strong Troubleshooting background.

Must Have Skill

Citrix Virtual Desktops Essentials

Good to Have Skill

Other Requirements

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📌 SeniorAdministrator - CitrixVirtualDesktopsEssentials (India)
🏢 HCLTech
📍 India