- Handle customer calls and follow up on post-sales activities.
- Coordinate with customers regarding documentation, payments, agreements, registration and possession.
- Provide regular updates and assistance to customers throughout the post-sales process.
- Follow up on pending documents, payments and other customer requirements.
- Coordinate with Sales, CRM, Legal, Accounts and Project teams for timely resolution of customer queries.
- Maintain customer records, call details and follow-up status.
- Update CRM/MIS and prepare regular follow-up reports.
- Ensure timely closure of customer requests and maintain a positive customer experience.
Skills & Requirements
- Good communication and interpersonal skills.
- Good command of English and Hindi; Marathi will be an advantage.
- Robust follow-up and customer-handling skills.
- Basic knowledge of MS Excel and computer operations.
- Positive attitude and willingness to learn.
- Ability to handle multiple customer follow-ups efficiently.
- Freshers with good communication skills are welcome.
- Prior experience in Real Estate, Telecalling, CRM or Post-Sales will be an added advantage.
What We Are Looking For
- A confident, customer-focused and proactive candidate who can effectively communicate with customers and coordinate with internal teams to ensure a smooth post-sales experience.
Salary
- ■15,000 – ■18,000 per month, depending on skills and interview performance.