Job Brief

We are looking for an organized and detail-oriented Customer Support & Accounts Executive to handle day-to-day operations in our B2B distribution business. This hybrid role bridges post-sale client management and routine accounting tasks. You will serve as the main point of contact for corporate client inquiries, order tracking, and issue resolution, while managing invoicing, payment follow-ups, and ledger reconciliations.

Key Responsibilities1. B2B Customer Support & Account Coordination

- Serve as the primary point of contact for B2B client inquiries via phone, email, and portal messaging.
- Receive, verify, and process purchase orders (POs) accurately in the ERP system.
- Coordinate with the warehouse and logistics teams to track order dispatch, delivery timelines, and shipment issues.
- Address client complaints regarding order discrepancies, damaged goods, returns, or warranty claims; issue Return Merchandise Authorizations (RMAs).
- Maintain strong ongoing relationships with key corporate accounts to ensure timely repeat orders and client satisfaction.

2. Accounts Receivable & Financial Operations

- Generate and dispatch sales invoices, debit/credit notes, and proforma invoices based on approved client payment terms.
- Track daily accounts receivable (AR) aging reports and perform proactive payment follow-ups with corporate clients.
- Reconcile client payment receipts against bank statements and record payments into ERP software (e.g., Tally, Zoho Books, QuickBooks, or SAP).
- Coordinate with clients to reconcile month-end account ledgers and resolve outstanding balance discrepancies.




- Process credit notes and refunds for accepted product returns or billing adjustments.

3. Reporting & Administrative Support

- Maintain up-to-date client master data, credit limits, and contact records in CRM/ERP systems.
- Prepare periodic reports on outstanding collections, daily order volumes, and client feedback for management review.
- Assist in basic inventory alignment by cross-checking billing items against physical stock availability.

Key Performance Indicators (KPIs)

- Invoice Accuracy Rate: 98%error-free processing of purchase orders and invoices.
- Payment Collection Target: Days Sales Outstanding (DSO) maintained within company limits.
- Customer Resolution Time: Turnaround time for client tickets and order inquiries under 24 hours.
- Account Reconciliation: 100% timely monthly ledger sign-offs from assigned B2B clients.

Qualifications & Requirements Category
RequirementsEducation: Bachelor’s degree in Commerce, Business Administration, Accounting, or a related field.

Experience1–3 years of experience combining customer service and basic accounting within B2B distribution, wholesale, or logistics.

Technical Skills: Proficiency in ERP/Accounting software (e.g., Tally, QuickBooks, Zoho, SAP) and MS Excel (VLOOKUP, Pivot Tables).
Soft Skills: Strong verbal and written business communication, negotiation, and conflict resolution skills.
Attributes: High numerical accuracy, multi-tasking capability, and comfort dealing with client finance/procurement departments.

Pay: ₹10,000.00 - ₹15,000.00 per month

Advantages:

- Health insurance

Work Location: In person

📌 Customer Care Cum Accounts (Visakhapatnam)
🏢 Shri Magna Sales Agencies
📍 Visakhapatnam