Job description:

Job Description (JD)Position: Quality Head – DDU-GKY Project

Department: Quality Assurance / Skill Development
Experience Required: 5–10 Years
Employment Type: Full time
Reporting To: Project Head / Senior Management
Location: Moti Nagar.

Salary / Budget: As per company norms and based on the candidate’s qualifications, experience, and suitability for the role.

1. Job Summary

We are looking for an experienced and result-oriented Quality Head to oversee quality assurance, training delivery, assessment, and compliance under the Deen Dayal Upadhyaya Grameen Kaushalya Yojana (DDU-GKY) project. The candidate will be responsible for ensuring adherence to DDU-GKY guidelines, maintaining training quality standards, conducting regular audits, and driving continuous improvement across training centres.

2. Roles and Responsibilities

A. Quality Assurance and Monitoring

- Develop, implement, and monitor quality assurance systems for all DDU-GKY training centres.
- Ensure compliance with applicable DDU-GKY guidelines, Standard Operating Procedures (SOPs), and project requirements.
- Conduct regular quality audits, centre inspections, and process reviews.
- Monitor training delivery, classroom management, practical sessions, and overall learner experience.
- Identify quality gaps and implement corrective and preventive action plans (CAPA).

B. Training Quality and Academic Monitoring

- Monitor trainers' performance, lesson plans, attendance, and training methodologies.
- Ensure effective implementation of the approved curriculum, Qualification Packs (QPs), and National Occupational Standards (NOS), wherever applicable.
- Evaluate training effectiveness through classroom observations, assessments, and learner feedback.
- Ensure proper maintenance of training materials, lab facilities, equipment, and learning resources.

C. Compliance and Documentation

- Ensure timely and accurate maintenance of quality-related records, registers, reports, and supporting documents.




- Monitor compliance with applicable project guidelines, inspection requirements, and quality benchmarks.
- Coordinate internal audits, external inspections, and reviews by relevant authorities or project stakeholders.
- Ensure that audit observations and non-compliances are resolved within defined timelines.
- Maintain documentation for assessments, certification, trainee progress, and other applicable project requirements.

D. Assessment and Certification

- Monitor the quality and transparency of trainee assessments and certification processes.
- Coordinate with relevant Assessment Agencies and Awarding Bodies, as applicable.
- Track assessment results, certification rates, and performance gaps.
- Ensure that assessment records and supporting evidence are complete and accurate.

E. Placement and Post-Placement Quality

- Monitor placement-related processes and verify the quality and authenticity of placement records.
- Coordinate with placement teams to ensure compliance with applicable DDU-GKY placement and retention requirements.
- Track post-placement follow-up, candidate retention, and employer feedback.
- Analyse placement-related quality issues and recommend corrective measures.

F. Team Management and Capacity Building

- Lead and guide the quality team and centre-level quality coordinators.
- Conduct training and orientation sessions for trainers, centre managers, and project staff on quality standards and compliance.
- Establish clear quality benchmarks and performance indicators for training centres.
- Promote a culture of accountability, continuous improvement, and learner satisfaction.

G.



Reporting and Continuous Improvement

- Prepare monthly quality reports, audit reports, compliance reports, and management dashboards.
- Analyse key performance indicators (KPIs), identify recurring issues, and recommend process improvements.
- Conduct root cause analysis of quality deviations and track corrective actions to closure.
- Present quality performance updates and improvement plans to senior management.

3. Required Qualifications

- Graduate in any discipline; a postgraduate qualification in Management, Education, Quality Management, or a related field will be preferred.
- Relevant certifications in Quality Management, Auditing, or ISO systems will be an added advantage.

4. Experience and Skills

- 5–10 years of relevant experience in Quality Assurance, Quality Monitoring, Training Operations, or Compliance.
- Experience in DDU-GKY, PMKVY, other government-funded skill development projects, or vocational training programmes will be preferred.
- Strong knowledge of quality audits, documentation, process monitoring, and compliance management.
- Excellent analytical, problem-solving, communication, and report-writing skills.
- Ability to manage multiple training centres and coordinate with cross-functional teams.
- Proficiency in MS Excel, MS Word, PowerPoint, and MIS reporting.
- Willingness to travel to training centres as required.

5. Key Performance Indicators (KPIs)

- Compliance with applicable DDU-GKY quality standards and project guidelines.
- Timely completion of internal audits and closure of audit observations.
- Improvement in training quality and trainer performance.
- Accuracy and timely submission of quality reports and documentation.
- Assessment and certification process compliance.
- Placement documentation quality and post-placement tracking compliance.
- Reduction in recurring non-compliances and implementation of corrective actions.

Work Location: In person

Work Location: In person

📌 Quality Head (Moti Nagar)
🏢 Mritunjay Group
📍 Moti Nagar