Customer Support Executive – Banking Process

Location: Thane, Maharashtra
Employment Type: Full-Time
Work Mode: On-site
Experience: Freshers & Experienced
Working Days: Monday to Saturday
Working Hours: 9:30 AM – 6:30 PM
Weekly Off: Sunday

We are looking for Customer Support Executives for a banking process in Thane, Maharashtra.

The role involves handling customer enquiries, providing information about banking products and services, assisting customers with product-related queries, and maintaining accurate customer records.

Candidates with good English communication skills, basic computer knowledge, and a customer-oriented approach are encouraged to apply.

Roles & Responsibilities

- Handle customer enquiries related to banking products and services.
- Provide information about product features, benefits, and eligibility.
- Understand customer requirements and assist with relevant information.
- Support customer engagement and sales activities.
- Maintain and update customer information in the system.
- Follow standard operating procedures and quality guidelines.
- Escalate customer concerns whenever required.
- Maintain qualified communication with customers.
- Achieve assigned performance and productivity targets.

Eligibility Criteria





- Freshers and experienced candidates can apply.
- Good English communication skills.
- Basic computer knowledge.
- Good interpersonal and customer-handling skills.
- Positive attitude and willingness to learn.
- Ability to work in a target-oriented environment.
- Customer service or sales experience will be an added advantage.

Salary Details

NAPS Employment:

- Approximate monthly in-hand amount: ₹21,000.

Regular Employment:

- Monthly CTC: ₹22,000.
- Approximate monthly take-home: ₹18,600.

Final compensation will be as per the applicable employment structure.

Work Details

- Location: Thane, Maharashtra.
- Shift: 9:30 AM – 6:30 PM.
- Working Days: Monday to Saturday.
- Weekly Off: Sunday.
- Work Mode: On-site.

Transportation Facility

Pick-up and drop assistance is available from Thane Station, subject to designated routes and schedules.

Selection Process

- Resume screening.
- HR interview.
- English communication assessment, if required.
- Final selection.

How to Apply

Interested candidates can share their updated resume through:

Email: [email protected]
Contact: +91-XXXXXXXXXX

Pay: ₹20,000.00 - ₹21,000.00 per month

Work Location: In person

📌 Banking Process Executive – Sales & Support / IDFC BANK (Thane)
🏢 Medhansh Business Services
📍 Thane