SOP, Process Automation & Training Specialist

Companies: Move My Stuff Australia & Air Move
Type: Fixed-term contract — 6 months
Mode: Remote / Work From Home
Experience: 3–5+ years preferred
Department: Operations Excellence, Process Improvement & Training

About the Role

We are seeking a hands-on specialist to document business processes, develop SOPs, automate repetitive workflows, and create employee training resources across recruitment, customer support, marketing, logistics, and last-mile delivery.

You will work closely with department heads to turn informal workflows into clear, repeatable processes and build a central knowledge base that improves consistency, productivity, and onboarding.

Key Responsibilities

- Develop, standardize, and maintain SOPs, process maps, checklists, templates, and work instructions across departments.
- Map existing workflows, identify gaps, bottlenecks, and manual, repetitive tasks.
- Build and maintain a searchable central knowledge base with version-controlled, approved documentation.
- Identify and implement practical process improvements and automation opportunities using workflow, no-code/low-code, and AI tools.
- Create onboarding materials, training videos, screen-recorded tutorials, presentations, and quick-reference guides.
- Use AI tools to convert notes, recordings, and existing documents into structured SOPs and training content.
- Test improved workflows, train employees, and ensure documentation remains accurate and sustainable.
- Deliver an organization-wide SOP library, training video library, automation implementations, and a final handover report.

Departments Covered

- Recruitment & HR: sourcing, onboarding, training, records, and exit processes.
- Customer Support & Delivery Coordination: bookings, scheduling, complaints, escalations, and team coordination.
- Marketing:



content workflows, approvals, campaign execution, brand guidelines, and reporting.
- Logistics Operations: task allocation, driver onboarding, scheduling, reporting, and issue resolution.
- Last-Mile Delivery: job assignment, delivery execution, customer communication, proof of delivery, exceptions, and quality control.

Required Skills & Tools

- Strong SOP writing, process mapping, documentation, and knowledge-management experience.
- Excellent written English and ability to simplify complex workflows.
- Hands-on experience with Loom for screen-recorded training videos.
- Hands-on experience with Notebook LM and Claude for documentation, research, drafting, and training content.
- Experience with AI-powered screen recording/training tools such as Loom, Scribe, Guide, or Tango.
- Proficiency in Google Docs, Sheets, Slides, Microsoft Word, and PowerPoint.
- Familiarity with automation tools such as Zapier, Make, or Power Automate is highly desirable.
- Ability to work independently, manage multiple workstreams, and meet deadlines.
- Logistics, moving, delivery, e-commerce, or customer-support experience is an advantage.

Key Deliverables

- Approved, structured SOP library across priority departments.
- Documented workflows and a prioritized automation roadmap.
- Employee onboarding and training video library linked to SOPs.
- Implemented automation for suitable repetitive tasks.
- Organized handover package and maintenance guidelines for internal teams.





Success Looks Like

- Reduced reliance on verbal instructions and individual knowledge.
- A searchable, easy-to-use knowledge base and training library.
- Improved process consistency, accountability, and cross-team coordination.
- Fewer manual tasks and measurable improvements in efficiency where possible.

How to Apply

Send your updated CV and a portfolio including:

- SOPs or process documentation samples.
- Training videos or screen-recorded tutorials.
- AI-generated presentations or training materials.
- Examples of workflows you streamlined or automated.
- A list of AI and automation tools you have used hands-on.

We are especially interested in candidates who can show how they transformed an unstructured process into a clear, documented, repeatable workflow.

Pay: From ₹50,000.00 per month

Perks:

- Flexible schedule

Application Question(s):

- How many years of hands-on experience do you have creating Standard Operating Procedures (SOPs), workflow documentation, and process manuals for an organisation?

Elaborate with atleast 1 example.

- Which tools have you personally used for creating SOPs, documentation, presentations, or employee training content?

Briefly explain.

- Explain how have you independently identified and automated manual business processes to improve efficiency and reduce repetitive work?
- This is a six-month remote contract where you will independently document processes across HR, Customer Support, Marketing, Logistics Operations, and Last-Mile Delivery. You will also be responsible for creating SOPs, training videos, and implementing process improvements. Are you comfortable taking ownership of this project from process auditing to final handover?

Briefly explain your Approach.

Work Location: Remote

📌 Automation Specialist (India)
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