We are looking for a Cluster Manager to be responsible for our salon’s day-to-day operations. Cluster Manager responsibilities include supervising staff & branches, promoting our services and keeping updated records of expenses and revenues. If you are familiar with beauty treatments and have excellent organizational abilities, we’d like to meet you. Ultimately, you’ll help boost client satisfaction and increase our revenues.
Responsibilities
- Oversee daily salon operations of all the branches.
- Responsible for handling multiple Outlets.
- Recruiting the salon managers & assistant managers with the help of HR Manager.
- Organize employees’ shifts, considering peak times and seasonality.
- Ensure all beauty treatments meet high quality standards.
- Keep updated records of costs and revenues (e.g. daily, monthly and quarterly).
- Run online competitions and offer discount packages to attract recent customers.
- Shorting out the employee problems in branch level instead of addressing to management.
Requirements and skills
Proven work experience as a Cluster Manager or similar role
Good knowledge of beauty treatments and products (e.g. for skin care)
Basic bookkeeping knowledge
Excellent organizational skills
Ability to handle customers’ requests and complaints with grace
Degree in Hospitality Management or relevant field