Role: Customer Support Executive (NDR & Delivery)

Company: Bubble Me (as seen on Shark Tank India Season 5)

Location: Panchkula, Haryana (On-site, Full-time)

Compensation: Up to ₹17,000 per month (based on experience)

Qualification: Graduate in any field

Experience: Minimum 6 months in customer support / BPO / e-commerce / courier support

Language: Good Hindi and English (speaking and writing)

WHAT YOU WILL DO

- Handle failed deliveries (NDR): call and WhatsApp customers, confirm address and delivery time, and get the courier to reattempt
- Convince COD customers to accept their order or pay online, so fewer parcels return
- Track delayed, stuck and "delivered but not received" parcels and follow up with couriers until solved
- Arrange replacement or refund for lost or damaged parcels and help file courier claims
- Send customers clear, polite delivery updates by call and message
- Update daily records in Excel / Google Sheets




- Report couriers or pin codes with repeated issues to your Team Lead and follow SOPs for routine cases

WHAT WE NEED

- Confident, polite calling, including with upset customers
- Basic Excel or Google Sheets (filters, sorting) Good follow-up habit and attention to detail
- Ability to learn recent software quickly (courier portals, helpdesk tools)

BONUS:

Experience with NDR, RTO, COD or courier portals (Shiprocket, Delhivery, Bluedart)

WHY JOIN US?

A brand recognised on India's biggest startup stage, a supportive team and room to grow.

TO APPLY Send your CV on email: [email protected] (Subject: Customer Support Executive – Panchkula)

Please mention in your message: total experience, current salary, expected salary and notice period.

Pay: ₹12,000.00 - ₹17,000.00 per month

Work Location: In person

📌 Customer Support Executive (NDR & Delivery) (Panchkula)
🏢 Bubble Me
📍 Panchkula