- Make outbound calls to customers for periodic maintenance and service reminders.
- Inform customers about upcoming service schedules, vehicle maintenance, and service campaigns.
- Schedule service appointments and coordinate with the Service Advisors.
- Follow up with customers who have not visited the workshop for scheduled servicing.
- Make follow-up calls to customers after vehicle servicing to collect feedback and check satisfaction.
- Handle incoming calls and respond to customer queries regarding service appointments.
- Inform customers about service offers, packages, and value-added services.
- Maintain and update customer databases, call records, and appointment details in the CRM/DMS.
- Coordinate with the Service Advisors and workshop team to ensure smooth appointment management.
- Escalate customer complaints and service-related concerns to the concerned department.
- Achieve daily calling targets, appointment booking targets, and customer follow-up objectives.
- Prepare daily call reports and maintain accurate records of customer interactions.
Karan Sahni HR- (phone hidden)/(phone hidden)
Pay: ₹15,000.00 - ₹27,000.00 per month
Advantages:
- Health insurance
- Leave encashment
- Provident Fund