Job Summary

- Fresher or up to 2 years of experience in operations, customer service, finance operations, shared services, BPO, KPO, or back-office functions.
- Strong communication and computer skills.
- Willingness to work in a process-driven environment.
- Ability to work from office as per business requirements.

Key Responsibilities

- Process transactions accurately and within defined turnaround times.
- Review requests, validate supporting information, and update business systems.
- Manage customer, account, billing, payment, dispute, or service-related records as applicable.
- Perform data entry, record maintenance, reconciliation, and transaction processing activities.
- Respond to customer and stakeholder queries through email and other approved communication channels.
- Follow standard operating procedures and comply with process guidelines.
- Work closely with cross-functional teams to ensure timely resolution of issues.
- Identify process exceptions and escalate them appropriately.
- Maintain productivity, quality, and SLA targets.
- Participate in process improvement initiatives and team discussions.
- Generate and maintain process-related reports and trackers as required.
- Ensure high standards of accuracy, compliance, and customer experience

Skill Requirements

Communication Skills





- Good verbal and written communication skills.
- Ability to communicate professionally with customers and internal teams.
- Good listening and comprehension skills.

Computer Skills

- Valuable working knowledge of Google Suite - Gsheet, GDoc etc.
- Comfortable working with web-based applications and business systems.
- Ability to learn new tools and applications quickly.

Analytical Skills

- Attention to detail and accuracy.
- Basic problem-solving and analytical abilities.
- Ability to prioritize tasks and manage workload effectively.

Behavioral Competencies

- Positive attitude and willingness to learn.
- Team player with strong collaboration skills.
- Customer-centric mindset.
- Ability to work in a fast-paced environment.
- High level of ownership and accountability.
- Flexibility to work across different process areas as business needs evolve.

Must Have Skill

Accounts Receivable,Order-to-Cash

Good to Have Skill

Other Requirements

- Exposure to Order-to-Cash (O2C), Accounts Receivable (AR), Billing, Collections, Cash Application, Customer Service, or related processes.
- Knowledge of ERP systems such as Oracle, SAP, Salesforce, or similar platforms.
- Understanding of basic business operations and customer lifecycle processes

📌 Senior Process Associate (India)
🏢 HCLTech
📍 India