Expertise knowledge in UCCE, ICM, Cisco IPT with 7+ years of relevant experience
Key Responsibilities
Expertise in SIP protocol, SIP call flow and SIP troubleshooting Implementation experience and background Lead and Support Major Version upgrades and platform Migrations UCCE end to end troubleshooting Hands-on experience in SQL Queries Cisco Dialer experience and troubleshooting End to end coordination with TAC and 3P vendors Incident Management and Release Management experience
Skill Requirements
UCCE, ICM, Cisco IPT
Must Have Skill
Cisco Contact Center
Positive to Have Skill
Other Requirements
Expertise in SIP protocol, SIP call flow and SIP troubleshooting
📌 SME - Cisco Contact Center (India)
🏢 HCLTech
📍 India
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