Job Summary

- Lead resolution of high-value or complex disputes.
- Act as a point of contact for escalations from analysts and associates.
- Conduct deep-dive analyses on dispute drivers and financial impact.
- Develop and refine SOPs based on evolving business needs.
- Liaise with legal and compliance teams for sensitive cases.
- Drive automation initiatives in dispute tracking and resolution.
- Mentor junior team members and conduct quality reviews.
- Represent the dispute team in cross-functional meetings.

Key Responsibilities

- Lead resolution of high-value or complex disputes.
- Act as a point of contact for escalations from analysts and associates.
- Conduct deep-dive analyses on dispute drivers and financial impact.
- Develop and refine SOPs based on evolving business needs.
- Liaise with legal and compliance teams for sensitive cases.
- Drive automation initiatives in dispute tracking and resolution.
- Mentor junior team members and conduct quality reviews.
- Represent the dispute team in cross-functional meetings.

Skill Requirements





- Stakeholder Management – Handle escalations and communicate with senior stakeholders.
- Advanced Reporting – Build and interpret complex dispute metrics.
- Project Management – Lead initiatives to reduce dispute cycle time.
- Compliance Expertise – Navigate legal and regulatory frameworks.
- Mentorship – Guide junior team members and review their work.
- Tool Proficiency – Use ERP/CRM systems (e.g., SAP, Oracle) for dispute tracking.
- Change Management – Support implementation of recent policies or tools.

Must Have Skill

Invoice to Pay - Payment Processing,Verbal Communication,Written Communication,Customer Focus

Good to Have Skill

Other Requirements

1. B.Com/M.Com/Bba/Mba Qualifications Are Required.
2. Optional But Valuable: Certification In Accounts Payable Or Financial Management or dispute Management.

3-4 years of experience

📌 Specialist Payment Processing - Finance and SCM (India)
🏢 HCLTech
📍 India