- Create, review, and maintain customer sales orders in SAP.
- Verify customer information, pricing, quantities, delivery dates, and payment terms.
- Process order changes, cancellations, returns, and order confirmations.
- Monitor order status and coordinate with relevant teams to resolve issues..
- Generate and process delivery documents and support billing/invoicing activities.
- Maintain accurate customer and order records in SAP.
- Track open orders, backorders, pending deliveries, and billing status.
- Prepare regular reports on order processing, pending orders, deliveries, and customer issues.
- Communicate with internal stakeholders regarding order status and delivery updates.
- Identify process issues and support continuous improvement in order-to-cash operations.