*Company:* Hotel Kedar Hill, Dhanbad

*Department:* Front Office / Guest Relations

*Job Type:* Full-Time

*Experience:* 2–4 years in hotel front office operations preferred

About the Role

Hotel Kedar Hill is looking for a professional, well-organized, and guest-focused *Front Office Manager* to oversee daily front desk operations, manage guest relations, supervise front office staff, and ensure a smooth and memorable guest experience.

Key Responsibilities

- Manage daily front office operations, including check-ins, check-outs, reservations, and room allocations.

- Welcome guests professionally and ensure excellent customer service throughout their stay.

- Handle guest inquiries, complaints, feedback, and sp…

[6:02 pm, 20/10/2026] Education: *Company:* Hotel Kedar Hill, Dhanbad

*Department:* Front Office / Guest Relations

*Job Type:* Full time

*Experience:* 2–4 years in hotel front office operations preferred

Hotel Kedar Hill is looking for a professional, well-organized, and guest-focused *Front Office Manager* to oversee daily front desk operations, manage guest relations, supervise front office staff, and ensure a smooth and memorable guest experience.

Key Responsibilities

- Manage daily front office operations, including check-ins, check-outs, reservations, and room allocations.

- Welcome guests professionally and ensure excellent customer service throughout their stay.

- Handle guest inquiries, complaints, feedback, and special requests efficiently.

- Supervise and coordinate front desk staff to maintain high service standards.

- Manage room bookings,



cancellations, billing, payments, and guest records accurately.

- Coordinate with housekeeping, restaurant, maintenance, and other departments for smooth hotel operations.

- Monitor room availability, occupancy, and reservation status.

- Handle online travel agency bookings, including MakeMyTrip and Goibibo, and ensure booking details are updated.

- Prepare daily reports related to occupancy, revenue, guest feedback, and front office activities.

- Ensure compliance with hotel policies, guest verification procedures, and service standards.

Requirements

- Graduate in Hotel Management, Hospitality, or a related field preferred.

- 2–4 years of relevant experience in hotel front office operations.

- Strong communication, leadership, and interpersonal skills.

- Knowledge of hotel reservation systems, billing software, and OTA platforms.

- Good problem-solving skills and the ability to handle guest complaints professionally.

- Presentable personality with a customer-first attitude.

- Flexibility to work in shifts, including weekends and holidays.

What We Offer

- Competitive salary based on experience and skills.

- Opportunity to work in a professional hospitality environment.

- Career growth and development opportunities.

How to Apply

Interested candidates can share their updated resume along with their current and expected salary.

*Location:* Hotel Kedar Hill, Dhanbad, Jharkhand

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

- Food provided

Work Location: In person

📌 Front Office Manager (Dhanbad)
🏢 Hotel Kedar Hill
📍 Dhanbad