Location: Gurugram
Experience: 5–10 Years
Work Mode: 100% Work from Office (WFO)
Shift: 24×7 Rotational Shifts, including Night Shifts

Job Summary

We are looking for an experienced Team Leader to manage an international collections team handling B2B/B2C processes. The ideal candidate should have prior experience in international voice collections, team management, performance monitoring, and cash flow optimization.

Key Responsibilities

- Lead, mentor, and manage a team of collections professionals.
- Set performance goals and conduct regular performance reviews.
- Develop and implement strategies to improve team productivity and operational efficiency.
- Execute effective collections strategies to maximize cash flow and reduce Days Sales Outstanding (DSO).
- Monitor collection metrics, identify performance trends, and address areas requiring improvement.
- Handle escalated client disputes and ensure timely and satisfactory resolutions.
- Identify opportunities to streamline collections processes and implement best practices.
- Prepare regular reports on collections performance, aging reports, and key performance indicators (KPIs).
- Analyze operational data to support informed decision-making and improve collection outcomes.
- Coordinate with internal and external stakeholders to resolve collection-related issues.
- Ensure achievement of client-defined targets, quality standards,



and operational KPIs.
- Provide regular feedback, training, and coaching to team members to enhance performance.
- Maintain process compliance and ensure high standards of customer service and professional communication.

Required Skills & Qualifications

- 5–10 years of relevant experience in collections or accounts receivable operations.
- Prior team-leading experience in an international voice collections process (B2B/B2C).
- Excellent verbal and written English communication skills.
- Strong leadership, team management, and people development skills.
- Good understanding of collections strategies, aging analysis, and DSO.
- Strong analytical, problem-solving, and decision-making abilities.
- Experience in KPI monitoring, quality management, and performance reporting.
- Ability to handle escalations and manage stakeholder relationships effectively.

Work Requirements

- 100% work from office in Gurugram.
- Flexibility to work in 24×7 rotational shifts, including night shifts.

Additional Requirements

- PAN details and Date of Birth (DOB) are required for candidate profile creation, subject to applicable data privacy and security requirements.

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Pay: ₹50,000.00 - ₹100,000.00 per month

Advantages:

- Health insurance
- Paid time off
- Provident Fund

Work Location: In person

📌 Team Leader_International Voice Collections_Gurugram (Gurugram)
🏢 Gratitude India
📍 Gurugram