Job Title: Sales & Reservations Manager

Company: Dia Hotels & Homes

Location: Panjim, Goa

Salary: ₹25,000 - ₹30,000 per month (based on experience)

Job Type: Full-Time

About Dia Hotels & Homes

We are on a mission to revolutionize the hospitality industry by offering stylish, comfortable, and affordable accommodations tailored to the up-to-date traveler. We envision a world where travel stays are seamless and tech-enabled. At Dia Hotels & Homes, once a property is onboarded, we take full responsibility for growing its online and offline business.

Role Summary

We are looking for a proactive, results-driven Sales & Reservations Manager to drive revenue growth and oversee booking operations across our portfolio. In this role, you will take ownership of our travel business distribution channels, managing both B2B and B2C segments. You will be the central force in maximizing occupancy through direct bookings, offline channels, and Online Travel Agencies (OTAs), ensuring our properties remain visible and highly booked.

Key Responsibilities

- OTA & Channel Management: Manage our presence across leading platforms including MakeMyTrip, Goibibo, Booking.com, Expedia, and Yatra. Maintain strict rate parity across all booking channels to ensure consistent content and pricing.
- Reservations & Inventory Operations: Handle end-to-end booking cycles, from direct phone inquiries and walk-ins to complex B2B travel agent and corporate bookings.
- Revenue Strategy: Monitor and adjust the Best Available Rate (BAR) and Average Room Rate (ARR) based on market demand. Strategically deploy Last Minute Deals (LMD) and Early Bird rates to maximize net revenue.




- Business Development: Cultivate and expand our offline business by building relationships with travel agents, corporate clients, and local referral partners.
- Guest Experience: Manage the pre-arrival guest journey, efficiently handling modifications, cancellations, and special requests to ensure a seamless stay.
- Performance Tracking: Analyze booking trends, monitor net rates after commissions, minimize no-shows, and report on daily revenue metrics to the management team.

Qualifications & Requirements

- Proven experience in hospitality sales, reservations, or revenue management.
- Strong understanding of various hospitality rate plans including European Plan (EP), Continental Plan (CP), Modified American Plan (MAP), and American Plan (AP).
- Solid grasp of core hospitality terminology such as Net Rate, BAR, ARR, PAX, and Parity.
- Hands-on experience managing OTAs and property management software (familiarity with systems like Stayflexi is a plus).
- Excellent communication and negotiation skills to handle B2B partners and direct guest inquiries.
- Highly organized, detail-oriented, and capable of managing multiple bookings and properties simultaneously.

What We Offer

- Competitive salary of ₹25,000 to ₹30,000 per month, based on your experience.
- The opportunity to grow with a forward-thinking, fast-paced hospitality management company.
- A collaborative work environment focused on innovation and seamless guest experiences.

Pay: ₹25,000.00 - ₹30,000.00 per month

Experience:

- Reservation management: 3 years (Required)

Willingness to travel:

- 50% (Required)

Work Location: In person

📌 Sales & Reservations Manager (Panaji)
🏢 Dia Hotels And Homes
📍 Panaji