A. Front office and customer management

- Working hours 11 AM - 09 PM
- Supervise all front office activities and ensure smooth daily operations.
- Welcome customers professionally and manage appointments, walk-ins, enquiries, and bookings.
- Ensure customers are properly guided regarding services, pricing, offers, and available packages.
- Handle customer complaints, feedback, and service-related concerns professionally.
- Ensure proper customer follow-up, appointment confirmation, and repeat-visit conversion.
- Maintain accurate customer records and service histories in the salon software.

B. Technician and service coordination

- Allocate services to technicians based on the approved rotation system, availability, skill set, and customer requirements.
- Ensure fair and systematic distribution of services among available technicians.
- Monitor technician attendance, punctuality, grooming, discipline, and professional conduct.
- Coordinate between customers and technicians to minimize waiting time and service delays.
- Ensure technicians follow service protocols, hygiene standards, and management instructions.
- Escalate service refusals, staff conflicts, or operational issues to the appropriate authority.

C. Sales and revenue management

- Take responsibility for achieving assigned daily, weekly, and monthly branch sales targets.
- Monitor service revenue, product sales, customer count, and average bill value.
- Promote suitable salon services, packages, memberships, and retail products.
- Ensure product recommendations are appropriate to customer needs and are not misleading.
- Monitor pending leads, enquiries, conversions, appointments booked, and follow-up status.
- Identify opportunities to increase repeat visits, cross-selling, and customer retention.




- Review sales performance regularly and take corrective action when targets are not being achieved.

D. Billing, cash handling and reporting

- Ensure all services and product sales are billed accurately through the approved software.
- Verify daily collections, cash, UPI, card payments, refunds, and other transactions.
- Ensure discounts, complimentary services, cancellations, and bill adjustments are approved according to company policy.
- Monitor daily sales reports and ensure accurate and timely submission.
- Report discrepancies in billing, collections, inventory, or sales figures immediately.
- Ensure proper cash handover and adherence to financial control procedures.

E. Staff management and discipline

- Monitor staff attendance, duty schedules, shift timings, breaks, and leave requests.
- Ensure staff follow company policies, grooming standards, workplace discipline, and skilled communication.
- Coordinate staff deployment according to customer flow and branch requirements.
- Address routine staff issues professionally and escalate serious or repeated violations to Operations/HR.
- Ensure proper handover of duties between shifts and maintain accountability among team members.
- Identify training needs and support the development of front office and technical staff.

F. Salon hygiene, safety and maintenance

- Ensure the reception, waiting area, service stations, washrooms, and other salon areas are clean and presentable.




- Verify that technicians maintain proper tool sterilization, hygiene, and service safety practices.
- Monitor product and consumable availability and report stock shortages promptly.
- Ensure equipment, lights, air conditioners, and other electrical appliances are used responsibly.
- Ensure lights, fans, and AC units are switched off after use and before leaving the respective areas.
- Report maintenance issues, equipment damage, and safety concerns without delay.

G. Inventory and product sales

- Monitor the availability of salon products, retail products, and consumables.
- Ensure products are issued, used, and recorded according to company procedures.
- Monitor product expiry dates, wastage, and unusual consumption.
- Encourage retail product sales and track individual and branch performance where applicable.
- Coordinate stock requests and report discrepancies to the designated authority.

H. Reporting and coordination with management

- Submit daily branch performance and operational reports within the prescribed timelines.
- Keep management informed about sales performance, staffing issues, customer complaints, and operational challenges.
- Ensure all required registers, incentive sheets, attendance records, and other trackers are updated accurately.
- Follow instructions issued by the Assistant Operations Officer, Head – Operations, and Directors.
- Implement company policies, operational procedures, promotional activities, and management decisions.
- Maintain confidentiality of company information, customer data, staff matters, and financial records.

Pay: ₹17,000.00 - ₹22,000.00 per month

Benefits:

- Paid time off
- Provident Fund

Work Location: In person

📌 Front office Manager / Salon Manager (Kollam)
🏢 Jaji's Innovation
📍 Kollam