Voice responsibilities
Handle inbound (and outbound, if applicable) calls professionally
Listen actively, identify the issue, and resolve it on the first call where possible
Meet targets for average handle time, call quality, and CSAT
Document call details accurately in the CRM
Non-voice responsibilities
Respond to customer queries via live chat, email, and social channels
Manage multiple chats at once while keeping response quality high
Write transparent, grammatically correct, empathetic messages
Meet response-time and resolution-time SLAs
Pay: ₹15,000.00 - ₹22,000.00 per month
Benefits:
- Flexible schedule
Work Location: In person
📌 Voice and non voice (Gandhipuram)
🏢 ASCENTRE TECHNOLOGIES
📍 Gandhipuram
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