Job Summary

- Quality leader with 15+ years of experiance and shall own the Quality Operating model for entire engagement
- Drive Alignment of processes, people, technology & best practices thereby and enabling optimization, breaking silos, eliminating redundant methods and standardizing processes and Controls across the engagement.

Key Responsibilities

- Analyse Trends in Process Quality and create appropriate plans
- Ensure effectiveness of plans by monitoring progress
- Conduct Thematic Reviews
- Review and Test the Effectiveness of audit across personas (Invoice Processor, Verifier, Special Handler etc)
- Process Robustness Studies - PFMEA Gap closure
- Process Re-engineering: Will envision Process/Activity design strategy and lead design and execution with the goal of driving Standardisation, Optimized operations and high impact business outcomes
- Quality Escalation SME: Be the escalation point for engagement level quality resolution and SME guidance for all account level issues.
- Training: Will be responsible to lead the effort on training programs, content creation and its execution for Quality across the engagement
- Industry Best Practices: Implement industry best practices & benchmarking,



and anticipate future state best practices and process trends
- Instil and oversee a Governance Framework for the processes
- Finance Domain – should have HANDS ON knowledge in Finance Domain (Multi Track (P2P/O2C/R2R and FP&A;) is preferable)
- Process Excellence: Should have led and delivered at least 1 Large Change Project across Finance landscape (should be able to demonstrate)
- Tools and Industry Benchmarks – Should have knowledge of Industry wide trends on Quality Tools, platforms and benchmarks.
- International BPO Exposure: Should have relevant experience working in BPO ecosystem working on international projects especially Americas
- Customer Facing skills: Should be proficient in leading meetings and presentations with customers bringing in the quality framework and the industry best practices that can help enhance the process control framework.
- Stakeholder Management: Demonstrated ability to lead and effectively manage stakeholders (Internal and External)

Skill Requirements

- Masters (Finance or related streams) / Lean Six Sigma Black Belt Certified

Must Have Skill

Finance & Accounting

Positive to Have Skill

Other Requirements

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📌 LOB Delivery Head (DPO) (India)
🏢 HCLTech
📍 India