Senior Process Manager - Telecom : Networking (India)

Senior Process Manager - Telecom : Networking (India)

01 Nov
|
HCLTech
|
India

01 Nov

HCLTech

India

Job Summary

We are seeking a highly motivated and technically proficient Network Engineer (E2) with 5–7 years of hands-on experience in enterprise, datacenter, and service provider networking environments. The ideal candidate will possess strong networking fundamentals, troubleshooting expertise, and operational excellence in managing large-scale network infrastructures. The role requires collaboration across engineering, operations, and vendor teams to ensure high network availability, performance, and security.

Key Responsibilities

Design, implement, monitor, and support enterprise and datacenter network infrastructure. Perform advanced troubleshooting of network incidents across LAN, WAN, WLAN, and Internet connectivity. Manage and maintain routing and switching environments using Cisco and multi-vendor technologies. Support network changes, upgrades, migrations, and capacity planning activities. Analyze network performance and proactively identify opportunities for optimization. Participate in incident management, root cause analysis (RCA), and problem management activities.



Work closely with security teams to implement and maintain network security controls. Create and maintain network documentation, diagrams, standard operating procedures (SOPs), and knowledge articles. Coordinate with vendors and service providers for issue resolution and project implementation. Participate in on-call s

Skill Requirements

5–7 years of networking experience.Active CCNA certification.Proven experience supporting enterprise or service provider networks.Strong troubleshooting skills across routing, switching, and network services.Preferred CertificationsCCNP EnterpriseAWS/Azure Networking CertificationsITIL Foundation

Must Have Skill

Customer Satisfaction Management,Telecom : Networking,Communication Skills,Solution Mindset

Positive to Have Skill

Other Requirements

1. ITIL Foundation or Professional certification (optional but valuable).
2. PMP or Prince2 certification (optional but valuable).

📌 Senior Process Manager - Telecom : Networking (India)
🏢 HCLTech
📍 India

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