Pre-Sales Executive – Modular Kitchen & Interior Solutions
Department: Sales & Marketing
Designation: Pre-Sales Executive
Reporting To: Pre-Sales Manager / Sales Manager
Location: Head Office / Bengaluru
Employment Type: Full time
Experience: 1–3 Years
1. Job Purpose
To manage incoming customer enquiries, identify potential business opportunities, understand customer requirements and generate qualified leads for the Sales and Design teams.
The Pre-Sales Executive will be responsible for the initial interaction with prospective customers, providing basic information about the company's products and services, maintaining regular follow-ups and scheduling appointments to ensure a smooth transition of qualified leads to the sales team.
2. Key Responsibilities
A. Lead Management & Enquiry Handling
- Handle incoming enquiries received through website, social media, digital campaigns, calls, WhatsApp and other marketing channels.
- Make outbound calls to prospective customers and follow up on generated leads.
- Understand customer requirements related to modular kitchens,
wardrobes and interior solutions.
- Identify customer needs, budget, project location and expected purchase timeline.
- Qualify leads based on business potential and customer requirements.
B. Customer Communication & Follow-up
- Establish initial communication with prospective customers through calls, emails and WhatsApp.
- Provide basic information about company products, services and offerings.
- Maintain regular follow-ups with interested customers.
- Address basic customer queries and coordinate with the concerned team for technical clarifications.
- Maintain professional communication and ensure a positive customer experience.
C. Sales Coordination & Appointment Scheduling
- Schedule customer appointments with the Sales and Design teams at Experience Centres.
- Coordinate site visits and customer meetings wherever required.
- Transfer qualified leads to the respective Sales Executives or EC Managers.