Senior Customer Support Associate: International Voice Process

Company: Delphic Jobs
Location: Bangalore (Work from Office)
Employment Type: Full-time
Salary: ₹3.5–8 LPA + Performance Incentives and Shift Allowances
Shifts: Rotational, including night shifts

About the role

We are hiring Customer Support Associates to assist customers of leading global brands. The role involves handling customer queries and providing support through voice, chat, and email. Both freshers and experienced candidates are welcome to apply.

Responsibilities

- Handle customer queries by voice, chat, or email
- Understand customer needs and offer clear, accurate solutions
- Meet targets for customer satisfaction (CSAT), quality, and productivity
- Record all customer interactions accurately in the CRM
- Escalate complex technical or account issues to the right team
- Follow company policies and data security standards

Requirements

- Intermediate (Class 12) or equivalent
- Excellent spoken and written English
- Basic computer skills and good typing speed




- Customer-focused approach with strong problem-solving skills
- Ability to work from our Bangalore office on rotational and night shifts

Preferred (not mandatory)

- Experience in BPO, customer support, or international voice processes (up to 12 years)
- Experience supporting US, UK, or other global customers

What We Offer

- Competitive salary with performance-based incentives and shift allowances
- Opportunity to work with leading global brands
- Structured training and opportunities for career growth
- A professional, inclusive, and supportive work environment
- 5-day workweek with 2 days off
- Two-way cab facility
- Insurance and Provident Fund (PF) perks

How to Apply

If you have strong communication skills, enjoy helping people, and meet the eligibility criteria, we'd love to hear from you. Apply today!

Pay: ₹350,000.00 - ₹800,000.00 per year

Benefits:

- Commuter assistance
- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Support Specialist (Bengaluru)
🏢 Delphic Jobs
📍 Bengaluru