Job Summary

Role Purpose

The Senior Support Engineer - Kinaxis (L2) will be responsible for providing advanced application support for the customer's Kinaxis RapidResponse platform, supporting business-critical supply chain planning processes including demand planning, supply planning, inventory planning, S&OP;, and response management.

The role will focus on incident resolution, production support, planning data validation, integration monitoring, workbook troubleshooting, and ensuring uninterrupted planning operations. The individual will work closely with business planners, supply chain teams, ERP support teams, and integration teams to maintain platform stability and service excellence.

Key Responsibilities

Kinaxis Application Support

- Provide Level 2 support for Kinaxis RapidResponse production environments.
- Support day-to-day planning operations and business-critical planning cycles.
- Investigate and resolve:
- Planning workbook issues
- Demand and supply planning exceptions
- Planning calculation errors
- Data visibility issues
- User access and security issues
- Planning alerts and workflow failures

- Monitor scheduled jobs and planning processes to ensure successful execution. [Reckitt_Pr...NonSAP (1) | Word], [Reckitt -...s 22062026 | PowerPoint]

Incident & Problem Management

- Diagnose and resolve application incidents within SLA targets.
- Perform root cause analysis for recurring planning and system issues.
- Collaborate with L3 teams, architects, and Kinaxis product specialists for complex issue resolution.
- Document workarounds, fixes, and known-error records.





Data & Integration Support

- Monitor and support integration flows between Kinaxis and enterprise applications.
- Troubleshoot:
- Master data synchronization issues
- Supply and demand data flows
- ERP integration failures
- Data load and batch job failures

- Support data reconciliation and planning data validation activities. [Reckitt_Pr...NonSAP (1) | Word], [Reckitt -...s 22062026 | PowerPoint]

Planning Operations Support

- Support business users during:
- Demand planning cycles
- Supply planning runs
- Inventory reviews
- S&OP; activities

- Assist planners in resolving planning data inconsistencies and workbook issues.
- Ensure planning-cycle continuity and minimize operational disruptions. [Reckitt_Pr...NonSAP (1) | Word]

Change & Release Support

- Support testing and validation of approved system changes.
- Participate in release management and deployment support activities.
- Validate business processes after system updates and configuration changes.
- Maintain change records and operational documentation.

Continuous Service Improvement

- Identify process improvement opportunities.
- Support automation initiatives aimed at reducing repetitive manual activities.
- Maintain support runbooks, SOPs,



knowledge articles, and support documentation.
- Contribute to incident trend analysis and service improvement initiatives.

Skill Requirements

Functional Skills

- Understanding of Supply Chain Planning processes:
- Demand Planning
- Supply Planning
- Inventory Planning
- S&OP;
- Order Fulfilment

- Understanding of end-to-end planning data flows.

Kinaxis Skills

- Hands-on experience supporting Kinaxis RapidResponse.
- Workbook troubleshooting and analysis.
- Planning data validation and correction.
- Understanding of planning calculations and exception management.
- Support of scheduled jobs and batch processes. [Reckitt_Pr...NonSAP (1) | Word]

Integration & Technical Skills

- Troubleshooting data integrations and interfaces.
- Knowledge of ERP integration concepts.
- Data reconciliation and error handling.
- Understanding of planning platform architecture.
- Basic SQL and data analysis skills preferred.

IT Service Management

- Incident Management.
- Problem Management.
- Change Management.
- Knowledge Management.
- Service Reporting and SLA management.

Must Have Skill

Kinaxis-Demand,Kinaxis-Order management,Kinaxis-Scheduling

Positive to Have Skill

Other Requirements

Essential

- 4 to 7 years of overall IT experience.
- Minimum 2 to 4 years of Kinaxis RapidResponse support experience.
- Experience supporting enterprise planning applications in production environments.
- Experience working within global AMS or managed services engagements.
- Certification

📌 Senior Consultant (India)
🏢 HCLTech
📍 India