About the role

We are hiring one person to turn enquiries into booked consultations and enrolled clients, and to run the front desk while doing it. This is a sales role first: you are the first voice and the first face of Ekyana, and every call, walk-in and follow-up is a chance to convert.

Ekyana Healthcare Pvt. Ltd. is a premium preventive wellness centre in Sector 5, Panchkula. We combine Ayurveda-led medical consultation, nutrition, yoga and movement therapy, and structured programmes such as our 12-week Ekyana Reset, tracked by outcome rather than by sessions attended.

Position

Sales & Front Desk Executive

Department

Sales & Client Experience

Reports to

Centre Manager

Location

Ekyana, SCO 49-50, Third Floor, Sector 5, Panchkula

Type

Full-time, on-site

What you will do

A. Calling and sales conversion

- Call inbound enquiries (Instagram, WhatsApp, website, referrals) within 15 minutes, and work outbound call lists daily.
- Understand each prospect's health goal, explain Ekyana's programmes clearly, and guide them to book a doctor consultation or assessment.
- Run the full conversion path: enquiry, call, consultation booked, consultation attended, programme enrolled.
- Follow up persistently and politely on every lead who has not decided; never let a lead go cold without a recorded reason.
- Handle objections on price, time and trust, and escalate to the Centre Manager or doctor when needed.
- Keep the lead tracker current after every call: source, status, next follow-up date, outcome.
- Reactivate lapsed clients and support renewals and referrals when programmes near completion.

B. Front desk operations

- Receive clients and visitors warmly; keep the reception and waiting area clean, calm and in order.
- Manage appointments and the session calendar for doctor, nutrition, yoga and therapy; confirm bookings and reduce no-shows with reminder calls.
- Check clients in and out, coordinate with practitioners, and keep daily schedules running on time.
- Enter client details,



attendance and payments accurately in the Ekyana Care app on the same day.
- Handle billing, receipts and payment follow-up as per Centre Manager's instructions.
- Answer phone and WhatsApp queries, and route clinical questions to the doctor rather than answering them yourself.
- Log complaints and incidents on the standard forms (HRF-022, HRF-023) and escalate immediately.
- Follow the Ekyana Standards and SOPs every day, and respect client confidentiality at all times.

Who we are looking for

Character first, skill second, as in our interview standard. We want someone who is warm and honest, and also driven to close.

Must have

- 1 to 3 years in telesales, inside sales, front desk or client coordination (wellness, healthcare, hospitality, fitness, clinics or luxury services preferred). Strong freshers with sales aptitude may be considered.
- Fluent in Hindi and English; Punjabi is a plus. Clear, confident, pleasant phone voice.
- Comfortable making 40 to 60 calls a day and handling rejection without losing energy.
- Working knowledge of WhatsApp Business, Google Sheets or a CRM, and basic billing or data entry.
- Professional appearance and manner, and comfortable being in office at a premium centre.

What we value more than a CV

- Persuades by listening, not pushing; builds trust before asking for the booking.
- Persistent and organised: every lead has a next step and a date.
- Takes ownership; solves the problem instead of passing it on.
- Calm under pressure when the desk is busy and the phone keeps ringing.
- Respects clients and teammates, and keeps confidences.
- Genuine interest in health and wellness.

Good to have

- Experience in sales of high-ticket or consultative services.
- Familiarity with Ayurveda, yoga or preventive health.
- Experience using a CRM or appointment software.

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Ability to commute/relocate:

- Panchkula, Haryana: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

- Do you have sales experience?

Education:

- Diploma (Preferred)

Location:

- Panchkula, Haryana (Preferred)

Work Location: In person

📌 Sales and Front Desk Executive (Panchkula)
🏢 Ekyana Healthcare
📍 Panchkula