Position: Clinic ManagerLocation: New DelhiExperience: 2-5 YearsIndustry: Aesthetic Medicine, Plastic Surgery, Dermatology, or Healthcare

Key Responsibilities

1. Clinic Operations & Administration

- Manage the daily operations of the clinic, ensuring smooth and efficient functioning.
- Oversee appointment scheduling, patient registration, consultation coordination, patient flow, and follow-ups.
- Coordinate with surgeons, doctors, nurses, and clinical staff to ensure seamless service delivery.
- Maintain patient records, billing documentation, operational reports, and administrative records.
- Manage inventory, medical consumables, equipment coordination, and vendor relationships.
- Ensure adherence to clinic SOPs, hygiene standards, safety protocols, and applicable regulatory requirements.

2. Patient Experience & Relationship Management

- Ensure a premium, welcoming, and skilled experience for every patient.
- Act as a key point of contact for patients throughout their consultation and treatment journey.
- Handle patient enquiries, feedback, complaints, and escalations with empathy and professionalism.
- Coordinate pre-procedure requirements and post-procedure follow-ups with the clinical team.
- Maintain a structured follow-up process for enquiries, consultations, scheduled procedures, and review appointments.
- Ensure patient confidentiality and appropriate handling of medical records.
- Build long-term patient relationships to encourage satisfaction, retention, and referrals.

3. Team Management & Coordination

- Supervise and coordinate front-desk executives, patient coordinators, counsellors, and support staff.
- Manage staff schedules, attendance, and operational coverage.




- Define responsibilities and ensure accountability for daily activities and patient service standards.
- Foster a professional, collaborative, and patient-centric work culture.

4. Financial & Performance Management

- Monitor clinic revenue, expenses, billing, collections, and payment reconciliation.
- Ensure accurate billing and timely maintenance of financial and operational records.
- Prepare daily, weekly, and monthly MIS reports covering enquiries, consultations, conversions, revenue, and collections.
- Monitor outstanding payments, treatment package utilisation, refunds, and related documentation as per clinic policy.
- Track operational costs and inventory utilisation.

Required Qualifications & Experience

- Graduate in any discipline; a qualification in healthcare management, hospital administration, business administration, or a related field is preferred.
- 2-5 years of relevant experience in clinic management, healthcare operations, patient coordination, or premium client servicing.
- Prior experience in plastic surgery, aesthetic medicine, dermatology, cosmetology, skin and laser clinics, or premium healthcare establishments is strongly preferred.
- Experience managing clinic operations, patient relationships, team coordination, and revenue-related activities.
- Excellent verbal and written communication skills in English and Hindi.
- Strong interpersonal, organisational, problem-solving, and decision-making abilities.
- Proficiency in MS Office, CRM systems, clinic management software, and digital communication platforms.
- Ability to handle confidential patient information with discretion and professionalism.
- Willing to work clinic operating hours, including weekends, as required.

Pay: ₹50,000.00 - ₹60,000.00 per month

Work Location: In person

📌 Clinic Manager (Delhi)
🏢 TalentScale HR
📍 Delhi