To resolve the tickets raised as per the defined standards of time| cost and quality for increased customer satisfaction.
Key Responsibilities
1. To troubleshoot and resolve tickets raised by the clients.
2. To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc.
3. To interface with customers for ticket clarification/resolution
4. To update self on latest technologies and related areas
Skill Requirements
Must Have Skills
Positive to have Skills
Other Requirements
📌 Support Engineer (India)
🏢 HCLTech
📍 India
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